SCO Patient Services Coord

Southern California Orthopedic Institute; Los Angeles (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

Vacation days

Wellness program

Health club discounts

Job summary

Southern California Orthopedic Institute in Los Angeles seeks a Patient Services Coordinator to greet and assist patients at check-in, collect co-pays, and input data into the patient system for registration. You will verify patient demographics and insurance details, and support billing with daily deposits and cash handling.

The role requires strong customer service, accuracy, and the ability to manage multiple tasks at a busy front desk in a busy orthopedic setting.

Responsibilities

• Report to work as scheduled.
• Adhere to SCOI's punctuality and attendance policy.
• Greet and assist patients and visitors; maintain patient sign in sheet and appointment list; continually monitor and ensure that all patients are checked in and accounted for.
• Provide necessary paperwork to patient upon check-in; review completed forms for accuracy and signature.
• Accurately verify and register patient demographic and insurance information into patient's account; verify and input any accompanying referrals and authorizations received from patient into appropriate case.
• Collect patient balances and co-pays as needed at time of service; enter payments for the corresponding ticket into the Billing module.
• Balance all payments received with your Deposit Slip for your batch at the end of the day.
• Deposit all Over-the-Counter collections daily according to Deposit Policy & Procedure.
• Process all no shows, cancellations and reschedules; forward work comp no show fee tickets to Patient Billing Coordinator for posting; route charts to medical records for re-filing.

Job description

Southern California Orthopedic Institute is the preferred expert for diagnosing and treating bone, joint, and muscle injuries and conditions as well as musculoskeletal and spinal disorders in adults and children.

Our Mission

To provide comprehensive musculoskeletal and supporting services in a manner that demonstrates compassion, value and superior service for every patient encounter while promoting organizational unity and operational efficiency.

Why work for us?

• Competitive pay which matches your abilities and experience
• Health coverage for you and your family
• Generous number of vacation days per year
• A robust wellness plan and health club discounts

Job Title

Job Summary

Greet and assist patients and visitors; check-in patients for scheduled appointments; provide exceptional service

to our patients and visitors; compile, verify and input data into computer to register patients; collect co-pays and

patient balances daily by performing the following duties.

Essential Duties and Responsibilities

• Report to work as scheduled.
• Adhere to SCOI's punctuality and attendance policy.
• Behave in a manner that supports the Mission, Vision, and Values of Southern California
• Orthopedic Institute.
• Comply with SCOI Policy and Procedure.
• Greet and assist patients and visitors; maintain patient sign in sheet and appointment list; continually
• monitor and ensure that all patients are checked in and accounted for.
• Provide necessary paperwork to patient upon check-in. Review completed forms for accuracy and
• signature.
• Compile patient demographics, insurance information (scan copy of insurance card), and scan copy of
• driver's license.
• Accurately verify and register patient demographic and insurance information into patient's account; verify and input any accompanying referrals and authorizations received from patient into appropriate
• case.
• Collect patient balances and co-pays as needed at time of service; enter payments for the corresponding
• ticket into the Billing module.
• Enter and complete all meaningful use requirements in computer.
• Balance all payments received with your Deposit Slip for your batch at the end of the day.
• Deposit all Over-the-Counter collections daily according to Deposit Policy & Procedure.
• Process all no shows, cancellations and reschedules; forward work comp no show fee tickets to Patient
• Billing Coordinator for posting; route charts to medical records for re-filing.
• Indexes scanned medical records into document management system.
• Schedule return appointments as needed
• Assist with coverage of Patient Billing and Benefits Coordinator as needed.
• Assist with other duties as needed at the direction of the Office Manager and Administrative
• Other Duties as assigned.

Attachments (1)

Job Description - Patient Services Coord 2015 TO office-Rocio.doc