SCITLS Computer Support Technician

General Dynamics Information Technology (GDIT); United States; On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

401K with company match

Paid time off

Health benefits

Job summary

General Dynamics Information Technology (GDIT) is seeking a Computer Support Technician to join our SCITLS team at Offutt AFB. You will be the first point of contact for IT problem resolutions, researching issues, providing solutions, and ensuring timely incident closure.

You will diagnose and resolve application issues, escalate when necessary, and support end-users across phone, email, chat, and ITSM channels in a 24/7 environment.

Qualifications

• Associate of Arts/Associate of Science Degree or equivalent experience in lieu of degree.
• 1 or more years of related experience.
• Intermediate proficiency with hardware, software, networks and common IT applications.
• Experience with ITSM tools and ticketing systems (e.g. ServiceNow, Remedy).
• Ability to obtain ITIL 5 Foundation within 9 months and CompTIA A+, CND, or Security+ within 90 days.

Responsibilities

• Assisting and supporting end-users with technical issues and questions via multiple support channels.
• Applying basic troubleshooting and diagnostic techniques to identify problems and elevate tickets when needed.
• Documenting requests and incidents according to processes and SOPs.
• Providing detailed work notes and case status updates to management and end-users.
• Maintaining courteous customer service at all times and communicating with diverse skill levels.

Skills

Communication

End User Support

Help Desk Support

Technical Support

Customer Service

Education

Associate of Arts/Associate of Science Degree or equivalent experience

Tools

ServiceNow

Remedy

Job description

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Secret

Clearance Level Must Be Able to Obtain:
Secret

Public Trust/Other Required:
None

Job Family:
SCA

Job Qualifications:

Skills:
Communication, Computer Support, End User Support, Help Desk Support, Technical Support
Certifications:
None
Experience:
3 + years of related experience
US Citizenship Required:
Yes

Job Description:

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Computer Support Technician for a career where your growth is just as important as the mission you support.

USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS is a key component that ensures mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

At GDIT, people are our differentiator. As a Computer Support Technician, you will help ensure today is safe and tomorrow is smarter. GDIT is seeking highly motivated individuals to join our help desk of technical support professionals. Team members in this role will serve as the first point of contact for IT problem resolutions and will assist SCITLS customers by researching technical issues, exploring answers, and providing information and alternative solutions. They will diagnose and resolve application issues, provide appropriate solutions and timely resolution of incidents, or escalation on behalf of the customer if necessary to ensure satisfaction. Support is provided through a variety of methods including phone, email, chat, and enterprise ITSM.

MEANINGFUL WORK AND PERSONAL IMPACT

• Assisting and supporting end-users with technical issues and questions via multiple support channels including phone, email, ITSM, and walk-in requests
• Applying basic troubleshooting, issue isolation, and diagnostic techniques to identify technical problems, investigate causes, and recommend solutions -- or, as necessary, elevate tickets in accordance with existing SOPs, work instructions, and knowledge articles
• Thoroughly documenting requests and incidents according to business processes and standard operating procedures
• Documenting detailed, specific work notes regarding the interaction with the customer
• Providing case status updates to management and end-users according to service level guidelines
• Maintaining a high level of courteous customer service at all times
• Communicating with customers at all levels of technical and non-technical skill sets

WHAT YOU’LL NEED TO SUCCEED

• Associate of Arts/Associate of Science Degree or equivalent experience in lieu of degree
• 1 or more years of related experience
• Intermediate proficiency utilizing technical tools with a strong, demonstrable understanding of hardware, software, networks, and common IT applications
• Demonstrated experience with ITSM tools and ticketing systems (e.g. ServiceNow, Remedy) to manage user support requests
• Ability to obtain an ITIL 5 Foundation certification within the first 9 months of employment
• Ability to obtain a CompTIA A+, CND, or Security+ certification within the first 90 days of employment
• Ability and willingness to work and adhere to any full-time shift

PREFERRED QUALIFICATIONS

• Currently obtained ITIL 4 or 5 Foundation certification
• Currently obtained CompTIA A+, CND, or Security+ certification

SECURITY CLEARANCE LEVEL

• Must possess and maintain an active Secret or higher clearance
• US Citizenship Required

WORK ENVIRONMENT

• Location: 100% On-Site at Offutt AFB, Sarpy County, NE
• Hours of Operation: 24 hours a day, 7 days a week

T elecommuting Options:
Onsite

Work Location:
USA NE Offutt AFB

GDIT IS YOUR PLACE

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work and at home
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.

#SCITLS

The likely hourly rate for this position is between $30.44 - $41.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
None

T elecommuting Options:
Onsite

Work Location:
USA NE Offutt AFB

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans