SCITLS Power Platform User Support

General Dynamics Information Technology, Inc.; Bellevue Second IV Precinct (NE); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Relocation assistance available

Job summary

General Dynamics Information Technology, Inc. (GDIT) seeks a SCITLS Power Platform User Support professional to support Power BI, Power Apps, Power Automate, and SharePoint for USSTRATCOM. You will work as a critical link with system administrators to ensure reliable IT services and user solutions.

This is an on-site, day-shift role at Offutt AFB in Nebraska. Relocation assistance is available; US citizenship and Top Secret/SCI eligibility are required.

Qualifications

• Education: Technical Training, Certification(s) or Degree
• Experience: 1+ years of relevant experience
• Experience with Microsoft Power BI, Microsoft Power Apps, Microsoft Power Automate, or Microsoft SharePoint
• Experience providing support and assisting with issues.
• Experience supporting users, including troubleshooting, onboarding, and training.
• Ability to collaborate with data engineers, analysts, and business stakeholders.
• Excellent communication skills for translating technical issues into clear, actionable guidance.
• Excellent analytical and problem-solving skills
• Must possess or be able to obtain within 9 months of start: ITIL® 4 or 5: IT Service Management (ITSM) Certification
• Must possess or be able to obtain within 30 days of start: CompTia Security+
• Must possess Active Top Secret Clearance with SCI eligibility
• US Citizenship required

Responsibilities

• Provides user support to assist system administrators.
• Creates and maintains various collaboration and data solutions.
• Successfully responds to user requests for assistance.
• Collaborates on architecture upgrades and consolidations.
• Interfaces with internal and external program staff to provide access to program data via collaboration tools.
• Assists with external account requests and access issues.
• Analyzes user requests and incidents to determine level of complexity and the priority.
• Identifies and implements resolutions.

Skills

Information Technology (IT)

Microsoft Power Apps

Microsoft Power Automate

Microsoft SharePoint

SharePoint Maintenance

Education

Technical Training, Certification(s) or Degree

Job description

Job Qualifications

• Type of Requisition: Regular
• Clearance Level Must Currently Possess: Top Secret/SCI
• Clearance Level Must Be Able to Obtain: Top Secret/SCI
• Public Trust/Other Required: None
• Job Family: IT Infrastructure and Operations
• Skills: Information Technology (IT), Microsoft Power Apps, Microsoft Power Automate, Microsoft SharePoint, SharePoint Maintenance
• Certifications: None
• Experience: 1+ years of related experience
• US Citizenship Required: Yes

Job Description

USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS is a key component that ensures mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments. At GDIT, people are our differentiator. As a SCITLS Power Platform User Support, you will help ensure today is safe and tomorrow is smarter. Our work depends on a SCITLS Power Platform User Support joining our team to support the users of Power BI, Power Apps, Power Automate, and SharePoint platforms that serve USSTRATCOM. The SCITLS Power Platform User Support will be a critical link in ensuring the effective operation of vital systems and facilitating the success of the SCITLS mission. This is an ON-SITE, DAY SHIFT position at Offutt AFB, Sarpy County, Nebraska. On-call work may be required. Relocation assistance available.

HOW A SCITLS POWER PLATFORM USER SUPPORT WILL MAKE AN IMPACT

• Provides user support to assist system administrators.
• Creates and maintains various collaboration and data solutions.
• Successfully responds to user requests for assistance.
• Collaborates on architecture upgrades and consolidations.
• Interfaces with internal and external program staff to provide access to program data via collaboration tools.
• Assists with external account requests and access issues.
• Analyzes user requests and incidents to determine level of complexity and the priority.
• Identifies and implements resolutions.

WHAT YOU’LL NEED TO SUCCEED

• Education: Technical Training, Certification(s) or Degree
• Experience: 1+ years of relevant experience
• Experience with Microsoft Power BI, Microsoft Power Apps, Microsoft Power Automate, or Microsoft SharePoint
• Experience providing support and assisting with issues.
• Experience supporting users, including troubleshooting, onboarding, and training.
• Ability to collaborate with data engineers, analysts, and business stakeholders.
• Excellent communication skills for translating technical issues into clear, actionable guidance.
• Excellent analytical and problem-solving skills
• Must possess or be able to obtain within 9 months of start: ITIL® 4 or 5: IT Service Management (ITSM) Certification
• Must possess or be able to obtain within 30 days of start: CompTia Security+
• Must possess Active Top Secret Clearance with SCI eligibility
• US Citizenship required

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work and at home
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. #SCITLS

Total Rewards at GDIT

• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned

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