Scientist Field Applications

Integrated DNA Technologies, Inc.; Coralville (IA); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their Customer Success team. This role offers the opportunity to conduct training and provide support for Next Generation Sequencing (NGS) products, enabling customers to maximize their use of cutting-edge genomic technologies. You will engage with clients remotely, addressing technical inquiries and ensuring customer satisfaction. If you are passionate about science and enjoy working collaboratively in a dynamic environment, this position could be a perfect fit for you. Embrace the flexibility of remote work while contributing to innovative solutions that improve human health.

Qualifications

• 3+ years in Life Science industry with NGS experience.
• Experience troubleshooting technical inquiries in genomics.

Responsibilities

• Conduct NGS library preparation trainings at customer sites.
• Provide remote customer education on library preparation.

Skills

Next Generation Sequencing (NGS)

Technical Support

Customer Education

Data Analysis

Fluent in French

Fluent in English

Education

Bachelor’s degree in Molecular Biology

Master's degree or PhD in related field

Tools

Salesforce

Job description

Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.

IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

This position is part of the Archer EMEA Customer Success team and will be fully remote. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things.

In this role, you will have the opportunity to:

1. Coordinate and conduct Next Generation Sequencing (NGS) library preparation trainings of the Archer product lines at customer sites
2. Provide remote customer educations on library preparation and data analysis topics via video calls
3. Investigate and answer post-sales customer inquiries and troubleshooting cases via email and phone calls
4. Discuss and resolve challenging cases collaboratively with other members of the customer success team
5. Assist the Sales team in pre-sales customer conversations, when technical expertise is required

The essential requirements of the job include:

1. Bachelor’s degree in Molecular Biology, Genetics, Biochemistry, or a related field.
2. At least 3 years of experience in the Life Science industry, or academic research environment, with hands-on experience and theoretical knowledge of NGS library preparations and sequencing
3. At least 3 years of experience troubleshooting technical issues and resolving highly technical inquiries and support requests from customers or members of the scientific community
4. Fluent in French and English
5. Candidate must live close to a major European travel hub

Travel Requirements:

• Ability to travel (up to 50-75%) within territory, with occasional international travel.

It would be a plus if you also possess previous experience in:

• Master's degree or PhD in Molecular Biology, Genetics, Biochemistry, or a related field
• Previous experience in a technical support or another customer facing role with demonstrated internal and external relationship-management skills in the genomics industry
• Experience working with CRM systems, Salesforce preferred

At IDT we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for IDT can provide.