Field Applications Scientist

Illumina; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming human health through genomic technology. This post-sale technical role offers the chance to provide support and expertise in the installation and maintenance of innovative products that make a real difference in people's lives. You'll work closely with customers and partners, ensuring their needs are met while developing your skills in a collaborative environment. With opportunities for growth and a commitment to diversity and inclusion, this role is perfect for those looking to make an impact in the field of genomics.

Qualifications

• Bachelor’s degree with experience in molecular biology or related fields.
• Strong problem-solving skills and ability to work independently.

Responsibilities

• Provide remote second-level field applications support to customers.
• Document customer interactions and develop technical documentation.

Skills

Molecular Biology

Cell Biology

Genetics

Library Preparation

NGS

Problem-Solving

Communication Skills

Education

Bachelor’s Degree in Molecular Biology or related field

Master’s Degree (preferred)

Tools

SFDC

Job description

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world-changing projects, you will do more and become more than you ever thought possible.

Please submit your resume in English. Fluency in English is required for this position.

Watch to learn first-hand from our employees what it's like to work in genomics at Illumina.

Position Summary:

This is a post-sale technical role involving responsibilities after the sale of our products. You will provide technical expertise during the installation, implementation, and maintenance of our products, ensuring customer needs are met and products function according to specifications. You may also assist in customer installation and customization, and provide follow-up support to sales and customer personnel by sharing technical information on specific applications. Responsibilities may evolve based on business needs.

Scope of Responsibilities:

1. Provide remote second-level field applications support to customers and channel partners across the LATAM EM region.
2. Possess or develop library preparation or NGS experience (desirable).
3. Document customer and channel interactions in SFDC and respond to inquiries via email.
4. Develop, write, and edit technical documentation and training materials, including webinars, seminars, and courses.
5. Participate in ongoing training to maintain proficiency with Illumina’s products.
6. Assist the commercial team during sales calls with technical and application support.
7. Apply basic problem-solving techniques to resolve routine issues.
8. Follow guidelines to determine appropriate actions.
9. Work on limited scope assignments, following standard practices and procedures.
10. Build internal working relationships and exchange information with colleagues and supervisors.
11. Work under guided leadership with general instructions on new tasks.
12. Receive periodic reviews based on established procedures.
13. Demonstrate excellent written and verbal communication and training skills.
14. Exercise judgment within defined procedures to determine appropriate actions.

Experience/Education:

• Bachelor’s degree with some experience in molecular biology, cell biology, genetics, library preparation, NGS, or related fields; Master’s degree preferred.
• Strong problem-solving skills and the ability to work independently and collaboratively.
• Effective communication skills in English, both written and verbal.
• Typically 0-2 years of professional experience.

#LI-REMOTE

At Illumina, we foster a diverse and inclusive workplace, valuing openness, collaboration, and diverse perspectives to drive innovation in genomics. We are committed to pay equity, regardless of gender, ethnicity, or race, and support various Employee Resource Groups (ERGs) that promote career development and cultural awareness. We are an equal opportunity employer and provide accommodations upon request. This role does not sponsor visas.