School Welcoming Front Desk Coordinator

TrulyHired; Cleveland (OH); On-site; USD 25,000 - 34,000; Full time

Job summary

Shaw High School in East Cleveland is seeking a Shaw Welcome Center Receptionist to be the first point of contact for students, families, staff, and visitors. You will greet people, answer questions, direct to the right offices, and maintain a welcoming, organized reception area.

This role emphasizes professional communication, confidentiality, safety, and teamwork with district staff. You'll handle sign-in, issue visitor passes, and help with clerical tasks while upholding district policies.

Qualifications

• High school diploma or equivalent required.
• Prior receptionist, clerical, or customer-service experience preferred.
• Ability to communicate clearly and professionally.
• Strong customer service and interpersonal skills.
• Ability to work with diverse groups including students, families, staff, and community members.
• Basic computer skills including email, word processing, and data entry.
• Ability to manage multiple telephone calls.
• Maintain accurate records and logs.
• Protect confidential information.

Responsibilities

• Greet students, parents, staff, and visitors in a friendly, professional manner.
• Provide excellent customer service in person and by telephone.
• Answer calls and direct to appropriate staff or department.
• Assist families with general questions about Shaw High School and District services.
• Direct families to enrollment, registration, attendance, transportation, or records staff.
• Maintain visitor sign-in and sign-out logs and issue visitor passes.
• Maintain an organized, welcoming reception area.
• Perform clerical tasks such as copying, filing, scanning, and data entry.
• Protect confidentiality of student and staff information.

Skills

Customer service

Professional communication

Multitasking

Teamwork

Confidentiality

Organization

Education

High school diploma or equivalent

Tools

Email

Word processing

Data entry

Job description

Shaw High School in East Cleveland is seeking a Shaw Welcome Center Receptionist to be the first point of contact for students, families, staff, and visitors. You will greet people, answer questions, direct to the right offices, and maintain a welcoming, organized reception area.

This role emphasizes professional communication, confidentiality, safety, and teamwork with district staff. You'll handle sign-in, issue visitor passes, and help with clerical tasks while upholding district policies.