Front Desk Welcome Specialist — High School

East Cleveland City Schools; Cleveland (OH); On-site; USD 30,000 - 38,000; Full time

Job summary

East Cleveland City Schools Shaw High School in Cleveland, Ohio seeks a friendly Receptionist to manage the Shaw Welcome Center. You will be the first point of contact for students, families, staff and visitors, providing a welcoming, organized, and safe environment while directing people to the right offices.

This role requires a high school diploma, strong communication and customer service skills, confidentiality, and the ability to multitask in a busy school setting.

Qualifications

• High school diploma or equivalent required.
• Previous receptionist, clerical, office, school, or customer-service experience preferred.
• Ability to communicate clearly and professionally.
• Basic computer skills, including email, word processing, and data entry.
• Ability to answer and manage multiple telephone calls.
• Ability to organize information and maintain accurate records.

Responsibilities

• Greet students, parents, staff, visitors, and community members in a friendly and professional manner.
• Provide excellent customer service in person and by telephone.
• Answer incoming telephone calls and direct calls to the appropriate staff member or department.
• Assist families with general questions regarding Shaw High School and District services.
• Direct parents and families to the appropriate staff for enrollment, registration, attendance, transportation, student records, and other services.
• Maintain the visitor sign-in and sign-out process.
• Follow District procedures for checking visitor identification and issuing visitor passes.
• Notify appropriate staff when visitors arrive for appointments.
• Work cooperatively with school administrators and Safety and Security staff to maintain a safe and secure entrance.
• Monitor the Welcome Center and immediately report safety or security concerns.
• Provide visitors with directions and basic information about the school.
• Assist parents and community members who may need help identifying the correct department or staff member.
• Receive and distribute mail, packages, documents, and deliveries as assigned.
• Maintain an organized, professional, and welcoming reception area.
• Assist with copying, filing, scanning, data entry, and other clerical responsibilities.
• Maintain accurate records and logs as required.
• Protect confidential student, employee, and District information.
• Communicate professionally with students, families, employees, and community members.
• Remain calm and professional when assisting individuals who may be upset or frustrated.
• Follow all District policies, procedures, safety requirements, and confidentiality expectations.
• Perform other duties as assigned by the Building Principal or District administration.

Skills

Customer service

Communication skills

Multitasking

Professional communication

Teamwork

Discretion

Education

High school diploma

Tools

Email

Data entry

Word processing

Job description

East Cleveland City Schools Shaw High School in Cleveland, Ohio seeks a friendly Receptionist to manage the Shaw Welcome Center. You will be the first point of contact for students, families, staff and visitors, providing a welcoming, organized, and safe environment while directing people to the right offices.

This role requires a high school diploma, strong communication and customer service skills, confidentiality, and the ability to multitask in a busy school setting.