School Transportation Route Dispatcher & Scheduler

Beacon Mobility; Chicago (IL); On-site; USD 29,000 - 30,000; Full time

Job summary

SCR Medical Transportation LLC in Chicago seeks a CPS Contract Router to manage and optimize transportation routes for Chicago Public Schools, ensuring timely and efficient service through strong scheduling, communication, and problem-solving skills.

Responsibilities include checking emails and Teams messages, adjusting driver call-offs, routing changes in the ISI system, pre-assigning routes for the next four business days, and maintaining records and reports for management review.

Qualifications

• High School Diploma or GED required; Associate’s degree preferred.
• 1-2 years of experience in transportation, dispatch, or routing.
• Proficiency in Microsoft Office Suite, especially Outlook and Teams.
• Experience with routing software, such as ISI, is highly desirable.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work independently and handle multiple priorities under pressure.
• Problem-solving skills to address scheduling conflicts or operational issues.

Responsibilities

• Check and respond to emails and Microsoft Teams messages promptly.
• Manage and adjust schedules based on morning and afternoon driver call-offs.
• Determine driver staffing levels relative to pending routes and adjust resources accordingly.
• Make route changes in the ISI system based on STS updates.
• Monitor routes for efficiency and recommend adjustments to improve performance.
• Pre-assign routes for the next four business days to ensure operational readiness.
• Answer and manage all incoming calls professionally and efficiently.
• Communicate time adjustments to the coordinator via Teams or email in a timely manner.
• Provide support to drivers and dispatchers to resolve on-the-road issues or emergencies.
• Maintain accurate records of route assignments and schedule changes.
• Ensure compliance with Chicago Public Schools transportation policies and procedures.
• Prepare reports as needed for management review.

Skills

Communication skills

Microsoft Office Suite (Outlook, Teams

Routing/Dispatch experience

Problem-solving

Multitasking

Education

High School Diploma or GED

Associate’s degree preferred

Tools

ISI routing software

Job description

SCR Medical Transportation LLC in Chicago seeks a CPS Contract Router to manage and optimize transportation routes for Chicago Public Schools, ensuring timely and efficient service through strong scheduling, communication, and problem-solving skills.

Responsibilities include checking emails and Teams messages, adjusting driver call-offs, routing changes in the ISI system, pre-assigning routes for the next four business days, and maintaining records and reports for management review.