CPS Router

Transport LLC; Chicago (IL); On-site; USD 29,000 - 30,000; Full time

Job summary

Beacon Mobility in Chicago is seeking a Transportation Coordinator to manage scheduling, routing, and communications for our school transportation services. You will adjust staffing based on routes, pre-assign next four days, and support drivers and dispatchers with on-the-road issues.

The role requires a high school diploma or GED (associate degree preferred), 1–2 years in transportation or dispatch, and proficiency with Outlook, Teams, and ISI routing software.

Qualifications

• High School Diploma or GED required; Associate's degree preferred.
• 1-2 years in transportation, dispatch, or routing.
• Proficiency in Microsoft Office, especially Outlook and Teams.
• Experience with routing software such as ISI is desirable.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication; able to work independently.
• Ability to handle multiple priorities under pressure and solve problems.

Responsibilities

• Communication & Scheduling: Check and respond to emails and Teams messages promptly.
• Routing & Optimization: Make route changes in ISI based on STS updates and pre-assign routes for four days ahead.
• Coordination & Support: Answer and manage calls; provide support to drivers and dispatchers.
• Compliance & Reporting: Maintain records of route assignments and ensure CPS transportation policy compliance.
• Reporting: Prepare reports for management review.

Skills

Excellent communication

Strong organizational skills

Multi-tasking

Problem-solving

Education

High School Diploma or GED

Associate's degree preferred

Tools

Outlook

Teams

ISI routing software

Job description

Key Responsibilities:

1. Communication & Scheduling:
   • Check and respond to emails and Microsoft Teams messages promptly.
   • Manage and adjust schedules based on morning and afternoon driver call-offs.
   • Determine driver staffing levels relative to pending routes and adjust resources accordingly.
2. Routing & Optimization:
   • Make route changes in the ISI system based on Student Transportation Services (STS) updates.
   • Monitor routes for efficiency and recommend adjustments to improve performance.
   • Pre-assign routes for the next four business days to ensure operational readiness.
3. Coordination & Support:
   • Answer and manage all incoming calls professionally and efficiently.
   • Communicate time adjustments to the coordinator via Teams or email in a timely manner.
   • Provide support to drivers and dispatchers to resolve on-the-road issues or emergencies.
4. Compliance & Reporting:
   • Maintain accurate records of route assignments and schedule changes.
   • Ensure compliance with Chicago Public Schools transportation policies and procedures.
   • Prepare reports as needed for management review.

Qualifications:

• High School Diploma or GED required; Associate's degree preferred.
• Minimum of 1-2 years of experience in transportation, dispatch, or routing.
• Proficiency in Microsoft Office Suite, especially Outlook and Teams.
• Experience with routing software, such as ISI, is highly desirable.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work independently and handle multiple priorities under pressure.
• Problem-solving skills to address scheduling conflicts or operational issues.

Pay:

$21-22/hr

Work Schedule:

• Full-time position, Monday through Friday. Some flexibility may be required based on operational needs.

Physical Requirements:

• Ability to sit for extended periods and use a computer.
• Occasional lifting of materials up to 25 pounds.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

SCR has been succeeding as an industry leader in the field of ADA Paratransit services since 1986, providing transportation to mobility-challenged individuals. It's the goal of SCR to provide reliable, safe, clean and comfortable transportation to this group of individuals. This type of transportation is essential for connecting passengers to friends, family and medical based services. As a result, we select drivers and staff that wish to help people care for themselves. Our Paratransit Operator's understand how to effectively and safely transport clients and we are looking for the right people to join our team.