School Transport Operations Lead - Real-Time Dispatch

Zūm Services, Inc.; Seattle (WA); On-site; USD 51,000 - 59,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Holidays

Wellness program

Vacation

Job summary

Zūm Services, Inc. seeks an experienced Dispatcher to lead daily transportation operations at our Seattle site.

You’ll act as the critical communication hub, coordinating drivers, vehicles, and routes while maintaining constant contact with school districts, families, and internal teams to ensure safe, on-time student transportation. The role demands calm composure under pressure, excellent communication and prioritization, and the ability to juggle multiple tasks, respond to emergencies, and

Qualifications

• High school diploma or equivalent.
• Proficiency with Microsoft Office or G Suite applications.

Responsibilities

• Direct and monitor daily assignments, schedule drivers, and assign vehicles to ensure full route coverage and on-time completion of all driver activities.
• Communicate all relevant details of driving assignments to drivers to ensure proper execution, and assist with routing directions and special service assignments.
• Coordinate vehicle service and repairs with the Maintenance Manager to ensure uninterrupted service delivery.
• Respond to emergency calls and coordinate the emergency response network.
• Notify stakeholders and location personnel of all route changes, emergencies, accidents, breakdowns, or service disruptions, and handle customer concerns promptly and professionally.
• Provide real-time operational support to drivers including assistance with traffic issues, routing questions, and emergency situations, escalating unresolved issues appropriately.
• Maintain route documentation and records including contracts, customer information, route changes, maps, vehicle assignments, and driver details to ensure accuracy and compliance with district and state requirements.
• Ensure strict adherence to dispatch standard operating procedures and recommend disciplinary action for policy violations in coordination with management.
• Track and document operational activities, incidents, and communications for reporting purposes while partnering with Location Manager and Safety Manager on compliance objectives.

Skills

Communication skills

Prioritization

Team coordination

Education

High school diploma or equivalent

Tools

Microsoft Office

G Suite

Job description

Zūm Services, Inc. seeks an experienced Dispatcher to lead daily transportation operations at our Seattle site.

You’ll act as the critical communication hub, coordinating drivers, vehicles, and routes while maintaining constant contact with school districts, families, and internal teams to ensure safe, on-time student transportation. The role demands calm composure under pressure, excellent communication and prioritization, and the ability to juggle multiple tasks, respond to emergencies, and