School Tech Support & Projects Coordinator

DIOCESE-OF-CHARLOTTE; Charlotte (NC); On-site; USD 48,000 - 62,000; Full time

Job summary

The Diocese of Charlotte, serving Mecklenburg Area Catholic Schools, seeks a Technology Coordinator to act as the primary tech support for MACS sites. You will work under the school principal and Diocese of Charlotte Technology Services Office, handling level I/II tickets, device provisioning, and project collaboration.

You will manage accounts in Google Admin Console and Microsoft Entra, troubleshoot Windows 365 and Teams, and support Apple devices and Google Workspace across campuses.

Qualifications

• CompTIA A+ Certification is required.
• At least 1 year of on-the-job PC support experience in corporate or school environments.
• Preferred: Associate Degree in IT, CS, Networking, or equivalent.
• Ability to adapt to evolving technology and pursue training.
• Excellent communication, organizational and interpersonal skills.
• Ability to research and resolve unique technical issues.
• Knowledge of virtual technologies.
• Understanding of NIST, ISO, and SANS standards.
• Strong team collaboration and reliable task management.
• Detail-oriented with ability to prioritize multiple tasks and meet deadlines.

Responsibilities

• Triage and manage tickets in Autotask; document, communicate, and close issues.
• Provide level I and II tech support for MACS and Diocese employees.
• Assist with user account management using Microsoft Entra and Active Directory.
• Troubleshoot Windows/365 and Microsoft Teams.
• Troubleshoot Apple devices and manage licenses via Apple School Manager.
• Administer Google Workspace via Google Admin Console; provision accounts and devices.
• Assist with endpoint management and asset inventory across schools.
• Set up and troubleshoot network printers and peripherals.
• Support AV equipment including projectors, printers, scanners, and VoIP phones.
• Collaborate with senior team on projects and school tech budgets; train staff on hardware/software.

Skills

Communication

Organizational skills

Interpersonal skills

Teamwork

Problem solving

Education

CompTIA A+ Certification

Associate degree in IT/CS/Networking

Tools

Autotask

Microsoft Entra

Active Directory

Google Admin Console

Apple School Manager

Google Workspace

Windows 365

Job description

The Diocese of Charlotte, serving Mecklenburg Area Catholic Schools, seeks a Technology Coordinator to act as the primary tech support for MACS sites. You will work under the school principal and Diocese of Charlotte Technology Services Office, handling level I/II tickets, device provisioning, and project collaboration.

You will manage accounts in Google Admin Console and Microsoft Entra, troubleshoot Windows 365 and Teams, and support Apple devices and Google Workspace across campuses.