Dispatcher, Security

Esd113; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Charlotte-Mecklenburg Schools is seeking a dispatcher to support emergency and non-emergency calls, log and track service requests, and coordinate with security and maintenance personnel. The role requires strong communication, quick decision-making, and proficiency with standard office software.

The position involves handling after-hours calls, maintaining records, and ensuring accurate reporting while upholding district policies and confidentiality.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year telecommunication or dispatch experience.
• Equivalent combination of education and experience accepted.

Responsibilities

• Receive and log emergency calls; determine nature, priority, and location; dispatch appropriate personnel.
• Coordinate field communications between units and other agencies.
• Maintain daily logs and records; prepare work orders and route for action.
• Answer non-emergency calls; monitor weather and notify officials as needed.

Skills

Communication (verbal & written)

Decision making under pressure

Typing speed

Record keeping

Customer service

Education

High school diploma or equivalent

1 year telecommunication/dispatch experience

Equivalent combination of education and experience

Tools

Microsoft Office

Google Workspace

Two-way radio / telecom equipment

Job description

The dispatcher, under general supervision, performs support work with minimal decision-making discretion receiving incoming calls for assistance and dispatching appropriate services, as needed. Position is responsible for clerical duties and maintaining a variety of records and reports. Employee performs district-level work to carry out Board of Education policies under the direction of the supervisor of school law enforcement or the assistant director of transportation special projects.

Essential Functions

• Adhere to all state, federal, and local laws, policies, and procedures
• Receive and log emergency calls such as power failure, elevator entrapment, intrusion alarms, fire or other emergency; determine nature, priority and location of emergency; dispatch appropriate school system personnel; call other agency emergency units as necessary and in accordance with established procedures
• Locate and dispatch security or maintenance personnel by two-way radio and telephone as necessary; report emergencies to appropriate administrative and supervisory personnel in accordance with established operational policies
• Coordinate field communications between field units and units of other agencies and organizations
• Establish and maintain daily logs and records associated with maintenance calls for service; prepare work orders and route to appropriate department for action
• Monitor alarm print outs; communicate irregularities to appropriate personnel; dispatch security patrol officer to area to investigate malfunction
• Answer non-emergency calls for assistance; answer maintenance service emergencies during evenings, weekends and holidays
• Operate a variety of telecommunications equipment including a multi-line telephone system, radio desk set and digital alarm receivers
• Monitor and maintain log of key distribution of authorized security or maintenance personnel
• Maintain records and files on transportation, security, warehouse, administrative and maintenance vehicles; collect and record data on new vehicles; obtain vehicle registrations as necessary
• Provide information and assistance to the general public
• Receive and distribute incoming calls to appropriate officers after hours
• Monitor weather broadcasts and notify appropriate officials in the event of threatening weather conditions
• Receive incoming phone messages and distribute to the appropriate parties
• Perform related duties as assigned

Education and Experience

• High school diploma or equivalent required
• Minimum of one (1) year telecommunication or dispatch experience required
• Equivalent combination of education and experience

Teacher Scale N

Term 12 Month

Knowledge, Skills, Abilities

• Knowledge of standard radio broadcasting procedures and rules
• Knowledge of the location of school system facilities
• Knowledge of principles and procedures of record keeping and reporting as related to the police telecommunications, security maintenance of logs and reports
• Knowledge of federal, state, and local regulatory requirements
• Knowledge of county and school board policies, procedures, and standards
• Skilled in communication, both verbal and written
• Skilled in computers and software including Microsoft Office and Google Workspace
• Ability to work under pressure, exercise good judgment and make sound decisions in emergency situations
• Ability to learn geographic features and streets surrounding school system facilities
• Ability to type at a speed necessary for successful job performance
• Ability to problem-solve utilizing sound judgment
• Ability to establish and maintain positive relationships; work collaboratively within and across departments, external agencies, and the public
• Ability to respond appropriately to situations while maintaining a professional and personable demeanor
• Ability to use or learn specialized tools, equipment, or software
• Ability to implement local, state, and federal rules, guidelines, and procedures into daily business operations
• Ability to maintain confidentiality
• Ability to develop related charts, graphs, reports, and records
• Ability to take initiative and work independently
• Ability to perform detailed work

Physical Requirements/Working Conditions

• Work requires the occasional exertion of up to ten pounds of force
• Work regularly requires the exchange of accurate and detailed information through oral and written communication
• Constantly operates a computer and other office business equipment
• Ability to remain in stationary position for required meetings/work
• Ability to move to other work locations
• Visual acuity requires preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities
• Hearing is required to perceive information at normal spoken word levels, and to receive detailed information through verbal communications
• Work requires preparing and analyzing written or computer data, operating standard office equipment, and use of advanced technology
• Work occasionally requires exposure to outdoor weather conditions
• Work is generally in a moderately noisy location (e.g., business office, light traffic)
• Requires the ability to interact with people beyond giving and receiving instructions
• Must be adaptable to performing under mild to high levels of stress

In compliance with Federal Law, Charlotte - Mecklenburg Schools administers all education programs, employment activities and admissions without discrimination against any person on the basis of gender, race, color, religion, national origin, age or disability.