School Scheduling Success Lead

timely; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health

PTO

Personal growth

Job summary

Timely is seeking a School Success Manager to lead Timely's customer-facing support for schools and districts. You will guide partners through the scheduling process, maximize platform benefits, and build lasting relationships with schedulers, principals, and district leaders.

You will own onboarding, drive training, address complex constraints, and track key success metrics while collaborating closely with product and engineering teams to resolve issues and improve the scheduling experience for

Qualifications

• Meaningful experience developing middle and/or high school schedules
• Willingness to roll up sleeves and work in a scrappy environment

Responsibilities

• Own a portfolio of schools: guide district and charter schools through using Timely to build their master schedule
• Lead onboarding and training for new and returning school schedulers
• Provide end-to-end support to finalize schedules; solve complex constraints
• Develop strategic relationships with lead schedulers, principals, and scheduling teams
• Track success metrics for each school; maintain high satisfaction and renewal rates
• Serve as a strategic partner to align schedules with district priorities
• Troubleshoot complex technical issues as Timely's external representative
• Own a portfolio of accounts: manage district network accounts through the Timely journey
• Collaborate with district teams to set goals, timelines and training plans
• Support data integration by coordinating with district IT and Timely’s data team
• Communicate across sales, marketing, product, and engineering to feedback
• Participate in sales pitches and product demos

Skills

Scheduling

Stakeholder management

Cross-functional collaboration

Job description

Timely is seeking a School Success Manager to lead Timely's customer-facing support for schools and districts. You will guide partners through the scheduling process, maximize platform benefits, and build lasting relationships with schedulers, principals, and district leaders.

You will own onboarding, drive training, address complex constraints, and track key success metrics while collaborating closely with product and engineering teams to resolve issues and improve the scheduling experience for