School Membership Specialist

IXL Learning; Morrisville (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

IXL Learning is seeking a School Membership Specialist to engage with schools and educators, answering questions, resolving issues, and ensuring a superior customer experience. This role supports the School Membership team from our Raleigh, NC area office and requires strong organization and a proactive, can-do attitude.

The ideal candidate has a BA/BS, 3+ years of customer service experience, and comfort with technology in a fast-paced environment.

Qualifications

• BA/BS degree required or equivalent professional experience.
• 3+ years of customer service experience.
• Exceptional phone and written communication skills.
• Experience in K-12 education is a plus.

Responsibilities

• Respond to customer inquiries via email and phone.
• Generate quotes for new, renewal, and upgrade opportunities.
• Record activities and communications in Salesforce.
• Collaborate with internal teams to improve customer experience and workflows.
• Handle purchase orders and payments as needed.

Skills

Customer service

Communication skills

Technology savvy

Education

BA/BS degree

Tools

Salesforce

Excel

G Suite

Job description

IXL Learning, a global edtech leader with personalized learning products used by millions of students worldwide, is seeking an upbeat, customer-focused, and analytical individual to join the School Membership team. The ideal candidate will enjoy working with customers and responding to incoming inquiries. You are well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of independent projects.

As a School Membership Specialist, you’ll be supporting schools and educators by responding to questions, solving problems and ensuring they have an exceptional experience with us. You are someone who is passionate about and dedicated to providing the highest quality of service to our growing customer base.

This position requires you to be in our Raleigh, NC, area office.

WHAT YOU'LL BE DOING

• Clearly explain key product (IXL and Education.com) features and benefits to customers through email and phone queues
• Generate quotes for new customers as well as renewal and upgrade quotes for existing customers
• Keep detailed records of new business and renewal activities, as well as customer communications in Salesforce
• Develop a deep understanding of IXL’s products (IXL and Education.com) and what sets us apart from competing programs
• Partner with internal teams to drive new business sales, high renewal rates, and ensure a smooth customer experience
• Share ideas and feedback to help streamline and improve workflows
• Submit purchase orders and assist with credit card and check payments
• Deliver outstanding customer service and support to our new and current customers
• Additional projects as assigned

WHAT WE'RE LOOKING FOR

• BA/BS Degree
• 3+ years of customer service experience
• Experience in K-12 education is a plus
• Exceptional phone skills
• Comfortable with technology and passionate about bringing technology into the classroom
• Energetic self-starter who thrives in a fast-paced team environment
• Strong written and oral communication skills
• Detail-oriented and exceptionally organized
• Experienced with G Suite, Excel, and Salesforce

ABOUT IXL LEARNING

IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:

• 1 in 4 students in the United States uses IXL.com
• Rosetta Stone provides an immersive learning experience for 25 languages
• Wyzant is the nation's largest community of tutors, covering 300+ subjects
• Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.