School Experience Assistant Manager

CADY; Alpharetta (GA); On-site; USD 51,000 - 63,000; Full time

Job summary

CADY is seeking an Assistant School Experience Manager at its Innovation Center in Alpharetta, GA. The role leads a team of School Experience Representatives, driving strong school relationships and successful school events.

You will coach, monitor performance, and coordinate Picture Days and other photography events, ensuring seamless operations and excellent customer experience across teams.

Qualifications

• Experience in customer experience, account management, operations, hospitality, education, or a related field preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead, coach, and develop School Experience Representatives.
• Provide day-to-day guidance, feedback, and support.
• Monitor team workload, deadlines, and operational needs.
• Reinforce communication, customer service, scheduling, and event readiness.
• Coordinate and execute Picture Days, Senior Roadshows, and events.
• Document account details, event requirements, and deadlines.
• Assist with problem-solving and escalations.
• Monitor KPIs and identify coaching or process improvements.
• Support onboarding, training, and ongoing team development.
• Collaborate with Sales, Ops, Production, Customer Experience.
• Identify barriers and partner on solutions.
• Support team meetings, reporting, and seasonal initiatives.
• Serve as leadership resource when Manager unavailable.

Skills

Leadership

Coaching

Project management

Event management

Scheduling

Logistics

Microsoft Office

Google Suite

KPI reporting

Process improvement

Communication

Time management

Collaboration

Accountability

Clear communication

Education

High School diploma or equivalent

Tools

CADY internal tools

Job description

Job Details

Job Location: Innovation Center - Alpharetta, GA 30004

Position Type: Full Time

Salary Range: $57,000.00 - $57,000.00 Salary

Who is CADY?

CADY exists to inspire and unleash human potential. Started in 1999, we have become the fastest growing photography company in the U.S., with an average 20% growth each year. Through photography, classroom solutions, school branding, and more, we deliver an experience unlike anything in our industry. We are an innovative company competing to outdo ourselves, year after year. As the nation’s premier school photography company, we engage with students, schools, and our team members to make them feel accepted and empowered. CADY’s mission is to go beyond a portrait and to provide a premier experience for the extraordinary- because each of our guests, school partners, and team members are utterly extraordinary.

Who are you?

You are an ambitious, detail-oriented team member who finds joy in making meaningful connections with people. You have a true passion for creating memorable experiences for people. You see beyond the surface of interactions and recognize that every person has a story and the idea of being a part of that is exciting! You enjoy working hard and celebrating hard. You love the opportunity to exceed expectations- and be rewarded for your contribution to the company!

Job Summary

The Assistant School Experience Manager supports the School Experience Manager in leading and developing a team of School Experience Representatives. This role provides day-to-day leadership, coaching, and operational support while helping ensure strong school relationships, successful event execution, and consistent customer service. The Assistant Manager helps monitor team performance, remove barriers, reinforce expectations, and support escalations when needed.

Responsibilities

• Support the School Experience Manager in leading, coaching, and developing School Experience Representatives.
• Provide day-to-day guidance, feedback, and support to team members.
• Monitor team workload, priorities, deadlines, and operational needs.
• Reinforce expectations for communication, customer service, scheduling, and event readiness.
• Support the coordination and execution of Picture Days, Senior Roadshows, and other school photography events.
• Help ensure account details, event requirements, deadlines, and school needs are documented and communicated accurately.
• Assist team members with problem-solving, customer concerns, and appropriate escalations.
• Monitor key performance metrics and identify coaching or process improvement opportunities.
• Support onboarding, training, and continued team development.
• Collaborate with Sales, Operations, Production, Customer Experience, and other internal partners.
• Identify operational barriers and partner with the Manager on solutions.
• Support team meetings, reporting, seasonal initiatives, and special projects.
• Serve as a leadership resource when the School Experience Manager is unavailable.

Required Skills

• Leadership and coaching
• Project and event management
• Scheduling and logistics
• Microsoft Office and Google Suite proficiency
• KPI tracking and performance reporting
• Process improvement
• Strong written and verbal communication
• Customer focus
• Problem-solving
• Adaptability
• Attention to detail
• Time management
• Collaboration
• Accountability and ownership
• Clear communication

Job Requirements

• Experience in customer experience, account management, operations, hospitality, education, or a related field preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Education

• High School diploma or equivalent

Physical Requirements and Work Environment

• Ability to sit and work at a computer for extended periods of time.
• Ability to use a computer, keyboard, mouse, and other standard office equipment regularly.
• Ability to occasionally stand, walk, bend, or reach within an office environment.
• Ability to lift and move items up to 15 lbs., such as files, office supplies, or equipment.
• Comfortable working in a standard indoor office setting with moderate noise levels.
• Ability to communicate effectively in person, via phone, and through virtual meeting platforms.

Work Schedule and Availability

This is a full-time position requiring a minimum of 40 hours per week. Work demands may extend beyond standard business hours during peak seasons or critical operational periods. Employees in this role are expected to maintain the flexibility needed to complete job responsibilities and support business needs.