School Experience Representative

CADY; Alpharetta (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading photography company in Alpharetta, Georgia is seeking a School Experience Representative. This role involves building relationships with school administrators and providing support for photography events. Candidates should have excellent communication skills, attention to detail, and at least one year of customer service experience. This is a full-time, entry-level position with a focus on creating extraordinary experiences for students and educators.

Qualifications

• Must be at least 18 years old.
• Must pass a satisfactory background check.
• Minimum one year customer service/account management experience.

Responsibilities

• Build and nurture strong relationships with yearbook advisers and school administrators.
• Act as the go-to resource for school questions, concerns, and support.
• Schedule and confirm all school photography events.

Skills

Verbal communication

Written communication

Attention to detail

Multi-tasking

Analytical skills

Problem-solving

Team collaboration

Education

High School diploma or equivalent

Tools

Microsoft Office

Google Suite

Job description

Join to apply for the School Experience Representative role at CADY.

At CADY, we believe in going beyond the portrait. Since 1999, we’ve been redefining school photography with a focus on connection, creativity, and community. We’re the fastest-growing photography company in the U.S., and our mission is simple: deliver extraordinary experiences for extraordinary people—students, educators, and team members alike.

Responsibilities

• Build and nurture strong relationships with yearbook advisers and school administrators through regular, personalized communication
• Act as the go-to resource for school questions, concerns, and support, offering timely and effective solutions
• Maintain accurate and complete customer profiles and school account information
• Schedule and confirm all school photography events with precision and attention to detail
• Collaborate with internal teams (studio, production, sales) to ensure smooth event execution

Additional Responsibilities

• Respond quickly to requests from the sales team and schools
• Track and manage all school interactions in the company systems
• Complete onboarding processes for new schools, including contract verification and setup
• Assist with seasonal and ongoing school-based projects and initiatives
• Ensure full visibility into school production and studio jobs

Qualifications

• Must be at least 18 years old
• Must pass a satisfactory background check
• Excellent verbal and written communication skills
• Strong attention to detail and multi-tasking abilities
• Proficient with Microsoft Office and Google Suite
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a cross-functional team

Bonus Points

• Experience working in or with schools
• Knowledge of yearbook production timelines or student-centered events
• Photography knowledge
• Familiarity with Adobe Creative Suite

Experience

• Minimum of one year customer service/account management experience (hospitality industry preferred)
• Proven customer support experience

Education

• High School diploma or equivalent

Physical Requirements And Environmental Factors

• Stationary for extended periods
• Extended periods of viewing computer screens
• Verbally communicate with customers and team members
• Moderate noise and other potential sensory stimulants (i.e., business office with computers, phone, and printers, music, and light foot traffic)
• Prioritize information/tasks

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Photography