School Based Technology Support Specialist

Alabama State Department of Education; Pike Road (AL); On-site; USD 40,000 - 52,000; Full time

Job summary

Pike Road Board of Education is seeking a School Based Technology Support Specialist to assist with classroom technology, Chromebooks, and related equipment at Pike Road Schools. You will support teachers and students, manage devices, and help ensure secure, effective use of technology across the campus.

The role involves coordinating with the Technology Department and principals, maintaining device inventories, and participating in district technology meetings and PD sessions.

Qualifications

• High School Diploma or equivalent is required.
• Must meet background clearance requirements as specified by Alabama Statutes and State Board of Education regulations.

Responsibilities

• Provide first-level tech support by troubleshooting classroom devices (Chromebooks, teacher/staff devices, copiers).
• Promote ethical and effective use of technology in classrooms and staff spaces.
• Assist with onboarding and training of new staff, including network access, email, and instructional tools.

Skills

Tech support

Communication

Device management

Willingness to learn

Education

High School Diploma or equivalent

Tools

Chromebooks

Copiers

Network access & Email setup

Job description

Our Mission:

Empowering minds, shaping future leaders.

Our Vision:

We are dedicated to a culture of excellence that enables individuals to reach their full potential. Firmly rooted in our community, our goal is to be a premier institution that fosters greatness in every member, while proactively addressing the needs of our school community.

POSITION:

School Based Technology Support Specialist

LOCATION:

Pike Road Schools

REPORTS TO:

District Technology Director/School Principal

FLSA STATUS:

Non-Exempt

TERMS:

187-Day appointment compensated in accordance with the Board approved salary schedule

QUALIFICATIONS:

1. High School Diploma or equivalent
2. Must meet background clearance requirements as specified by Alabama Statutes and State Board of Education regulations.

KNOWLEDGE, SKILLS AND ABILITIES:

1. Experience using technology to enhance teaching and learning
2. Excellent communication and interpersonal skills
3. Knowledge of computer applications and hardware with a willingness to learn unfamiliar applications and hardware
4. Such alternatives to the above qualifications as the Board of Education may find appropriate and acceptable

PERFORMANCE RESPONSIBILITIES:

1. Provides first-level technical support by troubleshooting and resolving issues with classroom technology, including teacher and student devices, Chromebooks and copiers.
2. Models and promotes effective, appropriate, and ethical use of technology for both staff and students in alignment with district expectations.
3. Assists the Technology Department with onboarding and training of new staff, including setup and best practices for network access, email accounts, and instructional technology tools.
4. Adheres to district network security guidelines; communicates security protocols to staff and promptly reports any concerns or breaches to the Network Specialist.
5. Attends required district technology meetings and professional development sessions for school-based technology personnel.
6. Serves as a liaison between the school and the Technology Department, facilitating communication and support for instructional and operational technology needs.
7. Performs additional technology-related duties as assigned by the principal and the Technology Director or designee.
8. Performs basic repairs and maintenance on student and staff devices, including Chromebooks, following district procedures.
9. Manages the inventory, distribution, and collection of Chromebooks and related equipment, ensuring accurate device assignment and tracking.
10. Inspects devices at issuance and return, documenting conditions and identifying damages, missing components, or misuse.
11. Maintains detailed and accurate records of device damage, loss, and repair history using the district’s tracking system.
12. Coordinates repair processes, including preparing devices for service, submitting work orders, and tracking repair status.
13. Communicates with students, staff, and administration regarding device care, damage reports, and applicable fees or replacement procedures.
14. Conducts periodic audits of device inventory and reports discrepancies, trends in damage, and loss to administration and the Technology Department.
15. Assists with large-scale device deployment and collection processes at the beginning and end of the school year.
16. Maintains an organized, secure storage area for devices and technology equipment.
17. Provides basic guidance and support to students and staff on proper device care and usage to minimize damage and extend device lifespan.
18. Assists with the distribution, collection, and management of Yondr pouches, including tracking assignments and monitoring proper use

EVALUATION:

Job performance will be evaluated in accordance with provisions of the State Department of Education and/or Pike Road Board of Education policy on evaluation of classified personnel.

Equal Opportunity Statement:

The Pike Road Board of education does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities, and provides equal access to the Boy Scouts and other designated youth groups.

Board Approved:

05/18/2026