Scholarship Operations Specialist

Illinois Network of Child Care Resource & Referral Agencies; Bloomington (IL); Híbrido; USD 38 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible work hours

Hybrid work environment

Medical, Dental, Vision, Life, and_Dis

Disability Insurance

Competitive 403(b) retirement plan

Resumo da oferta

The Illinois Network of Child Care Resource and Referral Agencies (INCCRRA) is hiring a Scholarship Operations Specialist to enter scholarship applications into the DTP, scan documents, and communicate with applicants by phone and email.

You will support the team by maintaining accurate records, handling documentation, and monitoring pending applications in a hybrid work environment that values accuracy, organization, and excellent customer service.

Qualificações

• Completion of high school diploma or equivalent with some specialized training.
• Strong verbal and written communication skills.
• Ability to multi-task and follow established processes.
• Detail-oriented and committed to accuracy and customer service.

Responsabilidades

• Enter and attach new scholarship applications into DTP.
• Add classes into DTP and email authorizations to appropriate parties.
• Run report of pending applications, closing applications not meeting deadlines, and sending ineligible emails.
• Run report of pending applications and send reminder emails for missing required documents.
• Answer phone calls related to Gateways Scholarship. Enter grades of completed coursework into DTP.
• Perform other job-related duties as assigned.

Conhecimentos

Detail-oriented

Organized

Verbal communication

Written communication

Customer service

Multi-tasking

Follow established processes

Formação académica

High School Diploma or equivalent

Ferramentas

Microsoft Office

Outlook

Descrição da oferta de emprego

Join the INCCRRA Team!

INCCRRA (Illinois Network of Child Care Resource and Referral Agencies) is excited to expand our team! Our vision is that quality care and education creates a lifetime of equitable opportunities for all children.

As a statewide organization, INCCRRA works to advance quality, access, innovation, leadership, and equity in early care and education. We are proud to offer a collaborative, mission-driven workplace with a hybrid work environment and a strong focus on workplace excellence.

Position Summary

The Scholarship Operations Specialist is responsible for enteringall applications and corresponding data into DTP (internal Data Tracking Program). Scan documents into Contentverse and upload into DTP. Responsible for communication with applicants via phone and email. Provide key support to team members. Monitor and close pending applications.

The ideal candidate is detail-oriented, organized, comfortable following established processes, and committed to accuracy and excellent customer service. This position requires the ability to manage documentation, maintain accurate records, and communicate effectively with program participants.

What's in It for You?

At INCCRRA, we value our employees and strive to provide a supportive, collaborative work environment with competitive benefits.

• Flexible work hours to support a healthy work-life balance
• Hybrid work environment
• Competitive employee wages
• Medical, Dental, Vision, Life, and Disability Insurance
• Competitive 403(b) retirement plan with employer match

Paid Time Off:

• 13 days of PTO and 12 sick days during the first full year of employment
• 40 hours of PLFA Workers Act time each calendar year, in addition to accrued leave
• 10 paid holidays per year, plus your birthday off

Essential Duties and Responsibilities

Enter and attach new scholarship applications into DTP.

Add classes into DTP and email authorizations to appropriate parties.

Run report of pending applications, closing applications not meeting deadlines, and sending ineligible emails.

Run report of pending applications and send reminder emails for missing required documents.

Answer phone calls related to Gateways Scholarship. Enter grades of completed coursework into DTP.

Perform other job-related duties as assigned.

Education and/or Experience

Candidates must meet one of the following:

Completion of 4-years of high school, or equivalent, plus some additional specialized training or over 3 months up to including 12 months.

Requires flexibility, autonomy, initiative, intuitiveness, strong verbal/written communication skills, and strong customer service skills.

Ability to multi-task.

Equipment and Software Required

Ability to effectively use computer equipment, telephone, mail machine, printer, copier, fax, Microsoft Office applications (including Outlook), and other specialty software necessary to perform the essential functions of the position.

Language Skills

Must be able to speak, read, and write English fluently. Additional language skills are a plus.

Equal Opportunity

INCCRRA is committed to providing an inclusive and equitable workplace and encourages qualified candidates from diverse backgrounds to apply.

Important Application Information

We are actively recruiting for this position and will not wait until the closing date to begin interviewing or identify a candidate for an offer. Therefore, this posting may close before the listed closing date.

INCCRRA is an equal opportunity employer.