Credential Counselor

Illinois Network of Child Care Resource & Referral Agencies; Bloomington (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive wages

403(b) + Match

PTO & Sick Days

PLFA time

Holidays off

Tuition reimbursement

Language stipend

Flexible work hours

Job summary

Illinois Network Child Care Resource and Referral Agency (INCCRRA) is seeking a credential specialist to process new and renewal applications and make determinations. You will counsel applicants, enter data into the DTP system, and maintain accurate case notes while providing excellent customer service.

The role is in-office, with a teamwork-focused environment and competitive benefits including PTO, holidays, and tuition reimbursement, plus language learning support.

Qualifications

• Must be able to speak, read and write English fluently.
• Spanish speaking and writing preferred.

Responsibilities

• Process credential applications and review materials with accuracy; enter information into the DTP system and maintain detailed case notes.
• Counsel applicants and determine program eligibility based on credential requirements.
• Collaborate with team members to review complex applications and suggest process improvements.

Skills

English fluency

Spanish language

Education

High school diploma

Associate degree preferred

Tools

Microsoft Teams

Microsoft Office

Email system

Job description

INCCRRA (Illinois Network Child Care Resource and Referral Agency) is excited to be able to add to our team! Our vision is to provide quality care and education that creates a lifetime of equitable opportunities for all children. This position is in office work.

SUMMARY

Responsible for new and renewal credential application receiving, processing, making determinations, counseling, and communication with applicants. Apply skills and extensive knowledge of credential requirements in making determinations.

What's in it for you?

At INCCRRA we offer a teamwork environment with great benefits.

Some of those great benefits include:

• Competitive employee wages
• Medical/Dental/Vision/Life/Disability/Competitive 403(b) + Match
• Paid time off summary:
  • 13 days of PTO & 12 sick days within first full year of employment.
  • 40 hours of PLFA workers act time every calendar year in addition to your accrued time.
  • 10 paid holidays off per year as well as employee birthday off.
• Tuition Reimbursement up to $2,500 per fiscal year.
  • An additional $1,000 per fiscal year offered for employees wanting to learn a new language
• Healthy work-life balance with flexible work hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Processes Credential applications, reviews credential application materials, enters applicable information into DTP including accurate and detailed case notes. Requests additional information as needed.
• Provides excellence in customer service/accurate communication skills. Answers questions in timely manner and documents accordingly.
• Determine program eligibility and meet department accuracy expectations.
• Works in partnership with team members in making credential determinations/reviewing complex applications with Senior Specialist.
• Suggest more efficient processes to Senior Specialist.
• Performs other duties/responsibilities as assigned.

SUPERVISORY DUTIES

No supervisory responsibilities or duties.

SUPERVISION RECEIVED

Supervision several times per week with only moderate deviation from "routine".

Give an example of when and how this job may be required to develop alternative methods or variations in approaches to deal with unusual circumstances in the work.

• There are times during the year, usually depending on the caseload, that duties may be paused to concentrate maximum efforts to ensure deliverables/outcomes are met.
• Example: If a need for staff training arises to increase knowledge to award credentials through multiple methods, processing may cease to concentrate on this aspect. This brief pause in work will benefit the unit with shared understanding and new methods to award credentials more efficiently.

KNOWLEDGE REQUIRED BY THE POSITION

An individual in this position is expected to learn and complete all assigned tasks within the designated program. An individual in this position is expected to complete all tasks with accuracy, as set within the Department. An individual in this position will need basic computer knowledge, strong organizational skills, excellent oral and written communication skills, and the ability to multi-task.

EDUCATION and/or EXPERIENCE

Completion of 4-years of high school and 3 years of experience. Preferred: two years of college and/or an associate degree. Background in early child care/education or similar experience.

EQUIPMENT/SOFTWARE REQUIRED

Operating systems include/but not limited to: Communication systems such as regular use of Email, Phone, Microsoft Teams, Phones, scanners, Microsoft Office software; Specific training on INCCRRA's Data Tracking Program

LANGUAGE SKILLS

Must be able to speak, read and write English fluently. Spanish speaking and writing preferred.

**We are actively recruiting for this role and will not wait for the closing date of this posting before interviewing or identifying a candidate in which to make an offer to. Therefore, the posting may close prior to the date listed.**