Program Specialist

Illinois Network of Child Care Resource & Referral Agencies; Bloomington (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

Healthcare coverage

403(b) match

PTO + sick leave

PLFA time

Tuition reimbursement

Language learning stipend

Flexible hours

Job summary

Illinois Network of Child Care Resource & Referral Agencies (INCCRRA) is seeking a Professional Development Program Specialist to receive, enter, and process program documentation, determine participant eligibility, and provide guidance to participants with a focus on accuracy and strong customer service. The ideal candidate is detail-oriented, organized, and comfortable following established processes.

This role requires managing documentation, maintaining records, and effective communication

Qualifications

• Completion of four years of high school or equivalent, plus completion of two years of college or graduation from a two-year technical college with an associate degree.
• More than 3 months and up to and including 12 months of relevant experience.

Responsibilities

• Receive and process program documentation and accurately enter information into the data tracking systems.
• Review documentation for completeness and accuracy and resolve issues as needed.
• Communicate with Professional Development Program participants regarding requirements, documentation, and eligibility.
• Maintain accurate and timely case notes and participant records.
• Determine coursework eligibility per established requirements.
• Meet department standards for accuracy and productivity.
• Maintain confidentiality of participant and program information.
• Perform other job-related duties as assigned.

Skills

Detail-oriented

Organized

Customer service

Communication

Education

High school diploma

Associate degree

Tools

Microsoft Office

Outlook

Job description

Join the INCCRRA Team!

INCCRRA (Illinois Network of Child Care Resource and Referral Agencies) is excited to add a new team member! Our vision is that quality care and education creates a lifetime of equitable opportunities for all children.

As a statewide organization, INCCRRA works to advance quality, access, innovation, leadership, and equity in early care and education. We are proud to offer a collaborative, mission-driven workplace a strong focus on workplace excellence.

Position Summary

The Professional Development Program Specialist is responsible for receiving, entering, and processing program documentation; determining participant eligibility; providing support and guidance to Professional Development Program participants; and communicating with participants as needed.

The ideal candidate is detail-oriented, organized, comfortable following established processes, and committed to accuracy and excellent customer service. This position requires the ability to manage documentation, maintain accurate records, and communicate effectively with program participants.

What's in It for You?

At INCCRRA, we value our employees and strive to provide a supportive, collaborative work environment with competitive benefits.

Some of our benefits include:

• Competitive employee wages
• Medical, Dental, Vision, Life, and Disability Insurance
• Competitive 403(b) retirement plan with employer match
• Paid Time Off:
  • 13 days of PTO and 12 sick days during the first full year of employment
  • 40 hours of PLFA Workers Act time each calendar year, in addition to accrued leave
  • 10 paid holidays per year, plus your birthday off
• Tuition reimbursement of up to $2,500 per fiscal year
  • An additional $1,000 per fiscal year for employees who wish to learn a new language
• Flexible work hours to support a healthy work-life balance

Essential Duties and Responsibilities

• Receive and process program documentation and accurately enter information into the appropriate data tracking systems.
• Review documentation for completeness and accuracy and resolve documentation issues as needed.
• Communicate and correspond with Professional Development Program participants regarding program requirements, documentation, and eligibility.
• Maintain accurate and timely case notes and participant records.
• Determine coursework eligibility in accordance with established program requirements and processes.
• Meet established department standards for accuracy and productivity.
• Maintain confidentiality of participant and program information.
• Perform other job-related duties as assigned.

Education and/or Experience

Candidates must meet one of the following:

• Completion of four years of high school or equivalent, plus completion of two years of college or graduation from a two-year technical college with an associate degree; OR
• More than 3 months and up to and including 12 months of relevant experience.

Equipment and Software Required

Ability to effectively use computer equipment, telephone, mail machine, printer, copier, fax, Microsoft Office applications (including Outlook), and other specialty software necessary to perform the essential functions of the position.

Language Skills

Must be able to speak, read, and write English fluently. Additional language skills are a plus.

Equal Opportunity

INCCRRA is committed to providing an inclusive and equitable workplace and encourages qualified candidates from diverse backgrounds to apply.

Important Application Information

We are actively recruiting for this position and will not wait until the closing date to begin interviewing or identify a candidate for an offer. Therefore, this posting may close before the listed closing date.

INCCRRA is an equal opportunity employer.