Scheduling Trainer

RadNet; Tulsa (OK); On-site; USD 54,442,752 - 71,635,200; Full time

Benefits offered by this job

Comprehensive Medical Coverage

Dental and Vision coverages

Wellness dollars

401(k) Employer Match

Free imaging services for employee and

Job summary

RadNet in Tulsa, OK is seeking a Scheduling Trainer to design and deliver in-house training for radiology scheduling workflows. You will create instructor-led, self-paced, and web-conference materials, and train staff across centers to ensure efficient appointment operations.

The ideal candidate has at least 6 months in radiology scheduling, strong medical terminology knowledge, proficiency with MS Office, and excellent communication. Travel to call centers may be required.

Qualifications

• Minimum 6 months of radiology scheduling work experience.
• High School Diploma or GED.
• Advanced medical terminology knowledge and understanding of insurances.
• Excellent presentation skills and ability to create training materials.
• Experience with Microsoft Office programs (PowerPoint, Word, Excel).
• Strong communication, customer service, and telephone etiquette.
• Knowledge of scheduling protocols and scheduling systems/software.

Responsibilities

• Design and develop in-house training material for instructor-led, self-paced, and web-conference learning.
• Promote engaging training and present materials in live or web-conferencing venues.
• Maintain up-to-date knowledge of workflows, policies, and system functionality.
• Triage scheduling activities to ensure smooth department operations.
• Provide individual coaching and mentorship to support trainee confidence and performance.
• Model professional communication, empathy, and patient-centered service.

Skills

Radiology scheduling

Training material design

Public speaking / presentation

Customer service

Communication skills

Scheduling systems knowledge

Education

High School Diploma or GED

Tools

PowerPoint

Word

Excel

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet's success is its people with the commitment to a better healthcare experience. When you join RadNet as a Scheduling Trainer , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21 st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will

• Design and develop in-house training material for instructor-led, self-paced, and/or web-conference learning.
• Promote and provide interactive and engaging learning, and present training material in live and/or web-conferencing venues.
• Maintain up-to-date knowledge of existing workflows, policies, and system functionality
• Teaches scheduling appointments according to site and company and system
• Teaches thorough and accurate preparatory information to trainees regarding procedures.
• Uses good judgment in dealing with distressed, angry or emotional patients or angry physicians' offices or trainees and knows how to handle difficult situations.
• Triage scheduling activities to ensure smooth and efficient department operations
• Monitor and communicate to Site/Area Operations Managers trainee attendance and overall training trends.
• On occasion travel to our various scheduling call centers to provide training and participate in projects and/or meetings.
• Conduct needs assessments to identify training gaps and opportunities for performance improvement.
• Evaluate training effectiveness through testing, observation, feedback, and follow-up with management and propose revisions to training content based on learner feedback and outcomes
• Maintain detailed training records, including attendance, performance, and progress notes
• Provide individual coaching and mentorship to support trainee confidence and performance.
• Model and reinforce professional communication, empathy, and patient-centered service

If You Are

• Exercise sound judgement and an ability to remain professional in all situations.
• You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.

To Ensure Success In This Role, You Must Have

• Minimum 6 months of radiology scheduling work experience.
• High School Diploma or GED.
• Advanced medical terminology knowledge and a strong understanding of various insurances.
• Possesses excellent presentation skills
• Ability to create interactive and effective training materials
• Experience with Microsoft Office programs including but not limited to PowerPoint, Word, and Excel.
• Displays excellent communication skills, customer service, and telephone etiquette.
• Strong working knowledge of scheduling protocols and scheduling systems/software.

We Offer

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.

Pay Rate: $19.00 hourly