Lead Medical Receptionist

Hmixray; California, Northern (MO, KY); Hybrid; USD 66,125,000 - 71,635,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

HSA with employer funding

Wellness dollars

401(k) employer match

Free imaging services for you and your

Job summary

RadNet is seeking a Patient Services Team Lead to guide a front-office team in a radiology center. You will manage daily operations, greet patients, verify information, and ensure smooth registration and scheduling processes.

You will lead, train, and motivate staff, coordinate shift schedules with the center manager, and collaborate with physicians to maintain high-quality patient care and efficient service delivery.

Qualifications

• At least 3+ years of experience as a Patient Service Representative within a radiology center.
• High school diploma.
• Excellent communication and interpersonal skills, computer skills, and problem solving abilities.

Responsibilities

• Lead a team of employees.
• Provide training, inspiration, and guidance to the team to develop potential.
• Coordinate work schedules and oversee front office operations.
• Interview candidates for front office positions and manage coverage for vacations.
• Greet patients, verify insurance, collect signatures, and ensure documentation accuracy.
• Handle billing-related updates and collect co-pays.
• Answer phones and schedule patients; guide patients through the process.
• Collaborate with back-office staff for timely care and participate in meetings.
• Support implementation of procedures and lead projects to improve operations.
• Safeguard patient information and company property.

Skills

Team leadership

Training

Communication

Scheduling

Front desk operations

Education

High school diploma

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Patient Services Team Lead, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes.

You Will:

• Lead a team of employees.
• Provide training, inspiration, and guidance to the team so that each employee has a chance to recognize and develop their potential to the fullest.
• With guidance from the center manager, help coordinate work schedules, oversee front office operations, and assist in interviewing potential candidates for front office positions.
• Relieve staff for vacation and sick-time coverage.
• Greet incoming patients and visitors in a friendly and service-oriented manner.
• Be a liaison between the physician(s) and the patients.
• Register patients, obtain proper insurance and patient information, collect signatures and ensures accuracy and completion of necessary documentation
• Verifies/ updates changes in patient/physician/insurance to ensure proper billing, and collect co-pays and fees.
• Answer phones, and schedule patients.
• Guide patients through this, sometimes difficult, process by kindly talking them through the steps and answering their questions and concerns.
• Notify appropriate team member of patient arrival and coordinate with the back-office staff for timely care of patients.
• Participate in meetings.
• Assist in the implementation and administering of procedures and best practices to streamline processes for center operations.
• Participate in and/or lead various projects to support center operations and quality patient care.
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

If You Are:

• Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
• You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• You have a structured work-approach, understand complex problems are and you are able to prioritize work in a fast-paced environment.

To Ensure Success in This Role, You Must Have:

• At least 3+ years of experience as a Patient Service Representative within a radiology center.
• High school diploma
• Excellent communication and interpersonal skills, computer skills, problem solving skills, and the ability to build and maintain a strong team environment.
• Dynamic and knowledgeable leadership attribute

We Offer:

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.

Pay Range: $24.00 Per Hour