Scheduling Trainer

Hmixray; Tulsa (OK); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) employer match

Free imaging center services for you &

Wellness dollars

Job summary

RadNet is seeking a Scheduling Trainer in Tulsa to design and deliver in-house training for radiology scheduling. You will create instructional materials, present sessions in person and via web conferences, and stay current on workflows and policies to improve department performance.

The role emphasizes strong presentation skills, professional communication, and mentoring trainees to ensure accurate scheduling and patient-focused service.

Qualifications

• Minimum 6 months of radiology scheduling work experience.
• Advanced medical terminology knowledge.
• Strong presentation skills and ability to create engaging training materials.
• Proficient with Microsoft Office (PowerPoint, Word, Excel).

Responsibilities

• Design and develop in-house training material for instructor-led, self-paced, and web-conference learning.
• Promote interactive learning and present training material in live or web-conferencing venues.
• Maintain up-to-date knowledge of workflows, policies, and system functionality.
• Teach scheduling processes to ensure smooth operations and accuracy.
• Provide coaching and mentorship to trainees to build confidence and performance.

Skills

Training design

Public speaking

Interpersonal skills

Communication

Education

High School Diploma or GED

Tools

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Scheduling Trainer, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

• Design and develop in-house training material for instructor-led, self-paced, and/or web-conference learning.
• Promote and provide interactive and engaging learning, and present training material in live and/or web-conferencing venues.
• Maintain up-to-date knowledge of existing workflows, policies, and system functionality
• Teaches scheduling appointments according to site and company and system
• Teaches thorough and accurate preparatory information to trainees regarding procedures.
• Uses good judgment in dealing with distressed, angry or emotional patients or angry physicians’ offices or trainees and knows how to handle difficult situations.
• Triage scheduling activities to ensure smooth and efficient department operations
• Monitor and communicate to Site/Area Operations Managers trainee attendance and overall training trends.
• On occasion travel to our various scheduling call centers to provide training and participate in projects and/or meetings.
• Conduct needs assessments to identify training gaps and opportunities for performance improvement.
• Evaluate training effectiveness through testing, observation, feedback, and follow-up with management and propose revisions to training content based on learner feedback and outcomes
• Maintain detailed training records, including attendance, performance, and progress notes
• Provide individual coaching and mentorship to support trainee confidence and performance.
• Model and reinforce professional communication, empathy, and patient-centered service

If You Are:

• Exercise sound judgement and an ability to remain professional in all situations.
• You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.

To Ensure Success in This Role, You Must Have:

• Minimum 6 months of radiology scheduling work experience.
• High School Diploma or GED.
• Advanced medical terminology knowledge and a strong understanding of various insurances.
• Possesses excellent presentation skills
• Ability to create interactive and effective training materials
• Experience with Microsoft Office programs including but not limited to PowerPoint, Word, and Excel.
• Displays excellent communication skills, customer service, and telephone etiquette.
• Strong working knowledge of scheduling protocols and scheduling systems/software.

We Offer:

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.

Pay Rate: $19.00 hourly