Patient Services Team Lead - Care Coordinators & Scheduling

RadNet; East Islip (NY); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental and Vis”

Health Savings Accounts with employer…

Wellness dollars

401(k) Employer Match

Free services at any of our imagingc

Free services at any of our imagingc

Job summary

RadNet in New York is seeking a Patient Services Team Lead to guide a front-office team within our radiology center. You will train, motivate, and schedule staff, coordinate front desk operations, and interview candidates to build a capable team.

You will greet patients, verify insurance, collect signatures, handle billing notes, answer phones, schedule appointments, and serve as the liaison between physicians and patients.

Qualifications

• 3+ years of experience as a Patient Service Representative within a radiology center.
• High school diploma.
• Excellent communication and interpersonal skills, computer skills, problem solving skills, and the ability to build and maintain a strong team environment.
• Dynamic and knowledgeable leadership attribute.

Responsibilities

• Lead a team of employees.
• Provide training, inspiration, and guidance to the team so that each employee has a chance to recognize and develop their potential to the fullest.
• With guidance from the center manager, help coordinate work schedules, oversee front office operations, and assist in interviewing potential candidates for front office positions.
• Relieve staff for vacation and sick-time coverage.
• Greet incoming patients and visitors in a friendly and service-oriented manner.
• Be a liaison between the physician(s) and the patients.
• Register patients, obtain proper insurance and patient information, collect signatures and ensures accuracy and completion of necessary documentation
• Verifies/ updates changes in patient/physician/insurance to ensure proper billing, and collect co-pays and fees.
• Answer phones, and schedule patients.
• Guide patients through this, sometimes difficult, process by kindly talking them through the steps and answering their questions and concerns.
• Notify appropriate team member of patient arrival and coordinate with the back-office staff for timely care of patients.
• Participate in meetings.
• Assist in the implementation and administering of procedures and best practices to streamline processes for center operations.
• Participate in and/or lead various projects to support center operations and quality patient care.
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

Skills

Team leadership

Communication

Interpersonal skills

Customer service

Problem solving

Education

High school diploma

Job description

RadNet in New York is seeking a Patient Services Team Lead to guide a front-office team within our radiology center. You will train, motivate, and schedule staff, coordinate front desk operations, and interview candidates to build a capable team.

You will greet patients, verify insurance, collect signatures, handle billing notes, answer phones, schedule appointments, and serve as the liaison between physicians and patients.