Scheduling Supervisor

Elite Sports Medicine + Orthopedics; Nashville (TN); On-site; USD 58,000 - 78,000; Full time

Benefits offered by this job

Medical plan options (PPO/HDHP)

Dental and vision

Health Savings Account

Life insurance

Disability insurance

PTO

401(k) match

Paid holidays

Job summary

Elite Sports Medicine + Orthopedics is seeking a Scheduling Supervisor in Nashville to lead the Scheduling and Operator Teams. You will oversee daily operations, coach staff, and drive process improvements to achieve KPIs.

The role requires strong leadership, communication, and organizational skills, plus experience in medical practice scheduling and HIPAA/OSHA awareness. Reporting to the Director of Administration, this position offers comprehensive benefits and growth opportunities.

Qualifications

• Four year college degree preferred.
• Experience supervising teams in medical practice or hospital setting.

Responsibilities

• Manage daily performance, productivity, and processes of Scheduling and Operator Teams.
• Participate in hiring, onboarding, training, mentoring, and developing team members.
• Provide coaching and performance feedback to promote success.
• Conduct annual performance reviews and quarterly conversations.
• Maintain Scheduling Specialist and Operator Playbooks.
• Establish and monitor KPIs for the department.
• Audit scheduling and calls; provide feedback and coaching.
• Develop and maintain departmental reports and dashboards.
• Lead team meetings and one-on-one coaching sessions.
• Ensure coverage in scheduling and operator queues as needed.
• Collaborate with Director of Administration on initiatives.
• Perform other duties and special projects as assigned.

Skills

Leadership

Coaching

Communication

Organizational skills

Analytical skills

HIPAA knowledge

OSHA knowledge

Greenway

MS Office

Education

Bachelor's degree

Tools

Brightmetrics

Greenway

MS Office

Job description

The Scheduling Supervisor will support the Director of Administration by leading, developing, and supervising high-performing teams within the Scheduling Department. This position is responsible for overseeing the Scheduling Team, including Workers’ Compensation scheduling, as well as the Operator Team.The ideal candidate is a strong leader with excellent communication and organizational skills who enjoys coaching others, improving processes, and helping teams achieve measurable results.Why Join Elite Sports Medicine + Orthopedics?Elite Sports Medicine + Orthopedics offers a competitive compensation and benefits package for full-time team members, including:Three medical plan options, including PPO and HDHP plansDental and vision coverageHealth Savings Account (with eligible HDHP plans)Employee Assistance ProgramCompany-provided Basic Life, AD&D, and Long-Term Disability insuranceVoluntary Life and Short-Term Disability insurancePTO accrualPaid holidays401(k) with employer matchMinimum Essential Job RequirementsManage the daily performance, productivity, and processes of the Scheduling and Operator Teams.Participate in hiring, onboarding, training, mentoring, and developing team members.Provide ongoing coaching and performance feedback to promote individual and team success.Complete annual performance reviews and quarterly conversations in a timely manner.Maintain and update the Scheduling Specialist and Operator Playbooks.Establish, monitor, and help achieve departmental Key Performance Indicators (KPIs).Conduct regular audits of Scheduling Specialists and recorded calls, providing feedback and coaching as needed.Monitor call accuracy, scheduling quality, error rates, and other performance metrics.Develop and maintain departmental reports and dashboards.Conduct regular team meetings, huddles, and one-on-one conversations.Participate in setting and achieving quarterly and annual team and individual goals.Provide coverage in scheduling and operator queues as needed.Partner with the Director of Administration on projects and initiatives that support departmental and organizational success.Perform other duties and special projects as assigned.Reporting ResponsibilitiesThe Scheduling Supervisor will monitor departmental performance and provide regular reporting to the Director of Administration.Responsibilities include:Compile and communicate weekly performance metrics, including:Number of appointments scheduledCalls answeredCall abandonment rateScheduling and documentation error ratesReview the Daily Schedule Report and communicate schedule corrections and audit findings to the appropriate team members.Review the Work Group Summary Report daily to ensure appropriate staffing coverage for the Scheduling Queue.Review the Operator Work Group Summary Report daily to ensure appropriate Operator staffing levels.Monitor Brightmetrics On-Demand Reporting for Scheduling Specialists and Operators.Identify trends, opportunities for improvement, and staffing needs based on departmental reporting and performance data.KNOWLEDGE, SKILL AND COMPETENCY REQUIREMENTSFour year college degree preferredAt least 3 years’ experience in medical practice, hospital or other medically based company preferably supervising other team membersExcellent written and verbal skillsAbility to handle difficult people and situationsDelegation, prioritization and organizational skillsNumerical and computation skills for reportingFundamental understanding of orthopedic medical practiceCommand of relevant HIPAA and OSHA laws as they affect areas of supervisionCritical software knowledge (Greenway, MS Office Suite)Goal orientatedProblem solving and process developmentProfessional appearance and demeanorWe are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.