Scheduling Supervisor

Elite-Sports-Medicine-and-Orthopaedic-Center; Nashville (TN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical plans (PPO/HDHP)

Dental and vision coverage

Health Savings Account (HSA)

Life and disability insurance

PTO accrual

Paid holidays

401(k) with employer match

Employee Assistance Program

Job summary

Elite Sports Medicine + Orthopedics seeks a Scheduling Supervisor to lead the Scheduling and Operator Teams within the Administration function. You will drive performance, coach staff, and monitor processes to meet organizational goals.

You will participate in hiring, onboarding, and training, while maintaining playbooks and dashboards for reporting. Strong communication and leadership are essential for success in this role.

Qualifications

• Four year college degree preferred.
• 3+ years’ experience in medical practice, hospital or similar setting with supervision responsibilities.
• Excellent written and verbal skills.
• Ability to handle difficult people and situations.
• Strong delegation, prioritization, and organizational skills.
• Numerical and computation skills for reporting and metrics.

Responsibilities

• Manage the daily performance, productivity, and processes of the Scheduling and Operator Teams.
• Participate in hiring, onboarding, training, mentoring, and developing team members.
• Provide ongoing coaching and performance feedback to promote individual and team success.
• Maintain and update the Scheduling Specialist and Operator Playbooks.
• Establish, monitor, and help achieve departmental KPIs.

Skills

Leadership

Communication

Coaching/Mentoring

Process Improvement

Performance Reporting

Team Management

Education

Bachelor's degree

Tools

Greenway EMR

MS Office Suite

HIPAA knowledge

OSHA knowledge

Job description

DescriptionThe Scheduling Supervisor will support the Director of Administration by leading, developing, and supervising high-performing teams within the Scheduling Department. This position is responsible for overseeing the Scheduling Team, including Workers’ Compensation scheduling, as well as the Operator Team.The ideal candidate is a strong leader with excellent communication and organizational skills who enjoys coaching others, improving processes, and helping teams achieve measurable results.Why Join Elite Sports Medicine + Orthopedics?Elite Sports Medicine + Orthopedics offers a competitive compensation and benefits package for full-time team members, including:Three medical plan options, including PPO and HDHP plansDental and vision coverageHealth Savings Account (with eligible HDHP plans)Employee Assistance ProgramCompany-provided Basic Life, AD&D, and Long-Term Disability insuranceVoluntary Life and Short-Term Disability insurancePTO accrualPaid holidays401(k) with employer matchMinimum Essential Job RequirementsManage the daily performance, productivity, and processes of the Scheduling and Operator Teams.Participate in hiring, onboarding, training, mentoring, and developing team members.Provide ongoing coaching and performance feedback to promote individual and team success.Complete annual performance reviews and quarterly conversations in a timely manner.Maintain and update the Scheduling Specialist and Operator Playbooks.Establish, monitor, and help achieve departmental Key Performance Indicators (KPIs).Conduct regular audits of Scheduling Specialists and recorded calls, providing feedback and coaching as needed.Monitor call accuracy, scheduling quality, error rates, and other performance metrics.Develop and maintain departmental reports and dashboards.Conduct regular team meetings, huddles, and one-on-one conversations.Participate in setting and achieving quarterly and annual team and individual goals.Provide coverage in scheduling and operator queues as needed.Partner with the Director of Administration on projects and initiatives that support departmental and organizational success.Perform other duties and special projects as assigned.Reporting ResponsibilitiesThe Scheduling Supervisor will monitor departmental performance and provide regular reporting to the Director of Administration.Responsibilities include:Compile and communicate weekly performance metrics, including:Number of appointments scheduledCalls answeredCall abandonment rateScheduling and documentation error ratesReview the Daily Schedule Report and communicate schedule corrections and audit findings to the appropriate team members.Review the Work Group Summary Report daily to ensure appropriate staffing coverage for the Scheduling Queue.Review the Operator Work Group Summary Report daily to ensure appropriate Operator staffing levels.Monitor Brightmetrics On-Demand Reporting for Scheduling Specialists and Operators.Identify trends, opportunities for improvement, and staffing needs based on departmental reporting and performance data.QualificationsKNOWLEDGE, SKILL AND COMPETENCY REQUIREMENTSFour year college degree preferredAt least 3 years’ experience in medical practice, hospital or other medically based company preferably supervising other team membersExcellent written and verbal skillsAbility to handle difficult people and situationsDelegation, prioritization and organizational skillsNumerical and computation skills for reportingFundamental understanding of orthopedic medical practiceCommand of relevant HIPAA and OSHA laws as they affect areas of supervisionCritical software knowledge (Greenway, MS Office Suite)Goal orientatedProblem solving and process developmentProfessional appearance and demeanorWe are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.