Scheduling Specialist – Patient Appointments

Billings Clinic; Billings (MT); Hybrid; USD 35,000 - 55,000; Full time

Job summary

Billings Clinic is seeking an Appointment Representative to manage the Central Appointment Desk (CAD) for scheduling patient appointments and diagnostic procedures. This full-time role requires daytime, evening, night, and weekend shifts with 80 hours biweekly and a starting wage of 17.00–21.25 per hour (DOE).

The clinic emphasizes patient service, accuracy, and smooth scheduling processes. Minimum education is a high school diploma, and prior customer service experience is preferred.

Qualifications

• High school graduate or equivalent.
• Prior experience in a customer service-related field preferred; health care experience is desirable.

Responsibilities

• Answers incoming CAD calls to schedule patient appointments and diagnostic procedures.
• Pre-registers new patients and outreach clinic patients.
• Verifies demographics and communicates financial/insurance obligations as needed.
• Schedules orders for ancillary services and trains on scheduling protocols.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Billings Clinic is seeking an Appointment Representative to manage the Central Appointment Desk (CAD) for scheduling patient appointments and diagnostic procedures. This full-time role requires daytime, evening, night, and weekend shifts with 80 hours biweekly and a starting wage of 17.00–21.25 per hour (DOE).

The clinic emphasizes patient service, accuracy, and smooth scheduling processes. Minimum education is a high school diploma, and prior customer service experience is preferred.