Central Scheduler - Central Call Center

Christie Clinic; Champaign (IL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

401k Plan

Medical Flexible Spending Account

Health Insurance

Dental Insurance

Vision Insurance

Long Term Disability

Job summary

Christie Clinic's Central Call Center is seeking a full-time Central Scheduler in Champaign, IL. Schedule Monday through Friday, 8:00am–5:00pm, with no night or weekend requirements. Responsibilities include answering calls, processing refills, and assisting providers with scheduling and patient calls.

Candidates with medical office experience and computer coursework are preferred. The role requires wearing a headset and working in an office setting with standard office equipment.

Qualifications

• High School Diploma or equivalent required.
• Experience in a medical office setting preferred.
• Computer courses helpful.

Responsibilities

• Answer and direct calls to appropriate locations.
• Schedule and reschedule appointments per protocol.
• Input vaccines and maintain electronic medical records.
• Assist providers with scheduling and patient calls.
• Provide phone coverage for other departments as needed.

Skills

Phone etiquette

Communication skills

Education

High School Diploma or equivalent

Tools

XARIOS phone system

Electronic Medical Records

Job description

Christie Clinic's department of Central Call Center is seeking a full-time Central Scheduler from Monday-Friday 8:00am-5:00pm at the University clinic, with no night or weekend requirements.Duties include politely answering and directing calls as necessary, taking refill requests from patients for providers and assisting other providers with scheduling and patient calls, as needed. Experience in a medical office setting preferred.JOB DUTIES: (This list may not include all of the duties assigned.)Answer, screen and refer inquiries to appropriate locations.Schedule and reschedule appointments per protocol.Demonstrate the ability to operate the XARIOS phone system.Demonstrate proficiency in electronic medical records.Input flu vaccine information electronic medical records.Assist providers who, temporarily or permanently, do not have their own scheduling staff.Assist other departments with phone coverage as needed.Send appointment cancellation calls or notify patients by phone, to reschedule any cancelled appointment.Maintain confidentiality throughout call per protocolPerform related work as required.REQUIRED QUALIFICATIONS:High School Diploma or equivalentPREFERRED QUALIFICATIONS:Experience in a medical office settingComputer coursesCERTIFICATE/LICENSE:NoneTYPICAL PHYSICAL DEMANDS:Demands include long periods of sitting. The scheduler must wear a headset. Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required. High stress situations due to high volumes of multiple phone calls may be present.TYPICAL WORKING CONDITIONS:Work is performed in a normal office setting and may require working irregular hours.PAY AND BENEFITS:The estimated pay range for this position is exclusive of fringe benefits and potential bonuses. Final offers are based on various factors, including skill set, experience, qualifications, and other job-related criteria.We also offer a substantial benefits package, including:· Paid Time Off (Vacation, Sick, Personal, Holiday, Birthday)· Dependent Care Flexible Spending Account· 401k Plan· Medical Flexible Spending Account· Health Insurance· Group Term Life Insurance· Dental Insurance· Identity Theft Protection· Vision Insurance· Long Term Disability· Accidental Death & Dismemberment Insurance