Scheduling Specialist *Part-time*

Mahaska Health; Oskaloosa (IA); On-site; USD 25,000 - 30,000; Part time

Job summary

Mahaska Health is seeking a Scheduling Specialist to manage patient appointment scheduling for the Mahaska Health Medical Group. This part-time role requires coordinating with the registration team to ensure smooth check-in/check-out and high patient satisfaction.

Open hours include evenings and weekends, with a 33-hour per pay period schedule. You will handle daily scheduling, communications with staff and patients, and contribute to process improvements while maintaining reliable attendance.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Strong problem solving and planning skills.
• Excellent collaboration and stakeholder management.
• Effective communication at all levels of the organization.
• Proficiency with Microsoft Office applications.

Responsibilities

• Daily patient scheduling.
• Provide professional scheduling via phone, email and in person.
• Coordinate with registration for check-in/check-out processes.
• Maintain proactive communication with Medical Group and departments.
• Handle requests and complaints with staff, physicians, and patients.
• Participate in process improvement initiatives.
• Maintain regular and reliable attendance.
• Manage auto-reminder call program.

Skills

Patient scheduling

Customer service

Communication

Education

High school diploma or GED

Associates degree preferred (business or healthcare)

Tools

Word

Excel

PowerPoint

Outlook

Job description

• Pay or shift range: $17.80 USD to $22.20 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

At Mahaska Health, the Scheduling Specialist is responsible for maintaining effective patient appointment scheduling processes to meet patient and provider needs in the Mahaska Health Medical Group.

Open Hours: Part-time: 33 hours per pay periodWeek 1: Tuesday & Thursday 5pm - 7pm & Friday 10:30am - 7pmWeek 2: Tuesday & Thursday 5pm - 7pm & Saturday and Sunday 7:30am - 4pm

At Mahaska Health, the Scheduling Specialist is responsible for maintaining effective patient appointment scheduling processes to meet patient and provider needs in the Mahaska Health Medical Group.

Open Hours: Part-time: 33 hours per pay periodWeek 1: Tuesday & Thursday 5pm - 7pm & Friday 10:30am - 7pmWeek 2: Tuesday & Thursday 5pm - 7pm & Saturday and Sunday 7:30am - 4pm

ESSENTIAL JOB FUNCTIONS

• Responsible for daily patient scheduling.
• Responsible for providing customer focused, efficient and professional telephone, electronic and face-to-face scheduling.
• Partner with registration department to provide effective and efficient check-in/check-out processes to achieve high levels of patient satisfaction and accuracy.
• Maintain proactive and effective communication with all members of the Medical Group and supporting departments, communicating any concerns or issues regarding patient scheduling immediately.
• Courteously facilitates and handles requests, complaints and communications with staff, physicians, and patients/visitors. Exercises good judgment, discretion and diplomacy in communications.
• Participates in process improvement activities to achieve organizational and department goals.
• Must be able to perform the physical demands of the job.
• Maintains regular and reliable attendance.
• Manages auto-reminder call program.

JOB REQUIREMENTS

• High school diploma, GED, or equivalent; associates degree in business or healthcare related field preferred.
• Demonstrated problem solving and planning skills
• Ability to instruct personnel; both professional and non-professional
• Excellent collaboration and management skills with key internal and external stakeholders
• Ability to communicate effectively (oral and written) at all levels of the organization
• Knowledge and experience of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.