Scheduling Specialist *Full-time*

Mahaska Health; Oskaloosa (IA); On-site; USD 25,000 - 31,000; Full time

Job summary

Mahaska Health in Oskaloosa, IA is seeking a Scheduling Specialist to maintain efficient patient appointment scheduling for the Medical Group, balancing provider needs and patient access.

Key duties include multi-channel scheduling, coordinating check-in/out with Registration, proactive communication with staff and physicians, handling requests with diplomacy, and driving process improvements while ensuring reliable attendance.

Qualifications

• High school diploma or GED; associate degree preferred.
• Strong problem solving and planning skills.
• Ability to instruct personnel at all levels.
• Excellent collaboration and management skills with internal and external stakeholders.
• Excellent communication (oral and written) at all levels.

Responsibilities

• Provide customer-focused scheduling across telephone, electronic, and face-to-face channels.
• Coordinate with Registration for efficient check-in/check-out to improve patient satisfaction.
• Maintain proactive communication with Medical Group staff and supporting departments.
• Handle requests, complaints and communications with diplomacy and good judgment.
• Contribute to process improvement to meet department goals.
• Must perform the physical demands of the job.
• Maintain regular and reliable attendance; manage auto-reminder calls.

Skills

Customer service

Communication

Team collaboration

Problem solving

Instruction & training

Microsoft Office

Education

High school diploma/GED

Associates preferred

Tools

Microsoft Office

Job description

• Pay or shift range: $17.80 USD to $22.20 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

At Mahaska Health, the Scheduling Specialist is responsible for maintaining effective patient appointment scheduling processes to meet patient and provider needs in the Mahaska Health Medical Group.

Open Hours: Full-time: Monday, Wednesday, Thursday & Friday 6:30am - 5pmFull-time: Monday - Friday 8:30am - 5pm

ESSENTIAL JOB FUNCTIONS:

• Responsible for providing customer focused, efficient and professional telephone, electronic and face-to-face scheduling.
• Partner with registration department to provide effective and efficient check-in/check-out processes to achieve high levels of patient satisfaction and accuracy.
• Maintain proactive and effective communication with all members of the Medical Group and supporting departments, communicating any concerns or issues regarding patient scheduling immediately.
• Courteously facilitates and handles requests, complaints and communications with staff, physicians, and patients/visitors. Exercises good judgment, discretion and diplomacy in communications.
• Participates in process improvement activities to achieve organizational and department goals.
• Must be able to perform the physical demands of the job.
• Maintains regular and reliable attendance.
• Manages auto-reminder call program.

JOB REQUIREMENTS

• High school diploma, GED, or equivalent; associates degree in business or healthcare related field preferred.
• Demonstrated problem solving and planning skills
• Ability to instruct personnel; both professional and non-professional
• Excellent collaboration and management skills with key internal and external stakeholders
• Ability to communicate effectively (oral and written) at all levels of the organization
• Knowledge and experience of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.