Scheduling Specialist (Otolaryngology)

Gundersen Health System; Oregon; Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Health insurance

Wellness programs

Tuition reimbursement

Job summary

Emplify Health, in partnership with Gundersen Health System, is hiring a Scheduling Specialist in the Otolaryngology unit. You will schedule appointments and deliver top‑level patient service.

This is a full‑time role (40 hours per week) with remote eligibility after training; onsite training will take place in La Crosse, WI.

We are seeking strong phone etiquette, interpersonal skills, and attention to detail; healthcare experience is a plus.

Qualifications

• 1 year experience in an office setting requiring customer service responsibilities
• Strong organization and communication skills
• Medical terminology and healthcare experience is a plus

Responsibilities

• Schedule appointments for patients in Otolaryngology
• Provide top-level customer service and first/last impression to patients
• Collaborate with providers and managers to support patient care and scheduling efficiencies

Skills

Phone etiquette

Interpersonal skills

Communication

Attention to detail

Customer service

Education

High School Diploma

Job description

Love + medicine is who we are, it's what we do, it's why people want to work here.

Scheduled Weekly Hours: 40

We're not just filling positions, we're building careers. At Emplify Health, we care for our teams, while they care for their communities. Whether you are just starting out or looking for a change, Emplify Health supports you now and into the future. Join us and find out how a little empathy changes everything.

We are hiring for a Scheduling Specialist in our Otolaryngology unit! We are seeking a motivated individual with strong phone etiquette, excellent interpersonal and communication skills, and a high level of attention to detail. This role requires the ability to multitask effectively while providing exceptional service. The Scheduling Specialist works directly with patients and is responsible for accurately scheduling appointments.

What's Available :

• 1.0 FTE (40 hours weekly)
• Shift: Monday-Friday, Primary hours between 8am-5pm
• Location: La Crosse, WI for onsite training
• Remote eligible after training
• Department: Otolaryngology

What you will do:

• Provide LOVE + MEDICINE to our patients through providing the best first/last impressions with top level customer service.
• Partner with a team of providers, medical professionals and managers who are here to support your success and that of our patients in their health journeys.
• Provide customer service to patients by helping schedule appointments

What you will get:

• Starting pay of $17.93/hour + more for experience!
• Top-notch benefits: 401(k) with matching, paid time off, competitive health insurance, wellness programs to keep you and your family healthy, tuition reimbursement, and more
• Career Growth/CDC - Growth opportunities and access to Emplify Health's Career Development Center to help you navigate your career

What you need:

• High School Diploma or equivalency
• 1 year experience in an office setting requiring customer service responsibilities
• Strong organization and communication skills
• Medical terminology and healthcare experience is a plus!

Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan's Upper Peninsula. Join us in making a meaningful difference in the lives of our patients and communities.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Equal Opportunity Employer