Scheduling Specialist

Tennova Healthcare- North Knoxville Medical Center; Powell (TN); In loco; USD 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Tennova Healthcare- North Knoxville Medical Center is seeking a Scheduling Specialist to manage and optimize the scheduling process for patients and physicians. This on-site role coordinates appointments, procedures, and treatments across departments to ensure resource efficiency and high-quality care.

The position requires coordinating with clinicians and administrative teams, updating patient information in the EHR, and providing excellent customer service.

Competenze

• Associate degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred.
• 0-2 years of experience in medical scheduling, administrative support, or customer service preferred.
• 0-2 years of experience with EMR systems, scheduling software, or medical front desk operations preferred.

Mansioni

• Schedules patient appointments for consultations, tests, procedures, and follow-ups with proper time/resource allocation.
• Notifies patients of confirmations, cancellations, or reschedules with clear instructions and information.
• Enters and updates patient data into the EHR/scheduling system accurately.
• Collaborates with medical staff to align appointments with clinical priorities and provider schedules.
• Tracks cancellations and no-shows and reschedules promptly to minimize disruptions.
• Provides general administrative support including calls, referrals, and file coordination.
• Receives and reviews orders to ensure validity and completeness.
• Asks patients the necessary questions for tests and provides required prep or instructions.
• Handles STAT orders promptly and efficiently.
• Offers alternative scheduling options to fit patient needs and medical requirements.
• Communicates with physicians, nurses, and other staff to schedule based on priorities.
• Performs other duties as assigned and maintains reliable attendance.

Conoscenze

Appointment scheduling

Patient flow management

Data entry accuracy

Customer service

Communication

Formazione

Associate degree or certification in Healthcare Administration / Medical Office Admin

Strumenti

Microsoft Office Suite

EMR/EHR software

Descrizione del lavoro

Job Summary

The Scheduling Specialist is responsible for managing and optimizing the scheduling process for patients and physicians offices within the hospital or medical facility. This role involves coordinating appointments, procedures, and treatments across departments to ensure efficient utilization of resources and high-quality patient care. The Scheduling Specialist serves as a key liaison between patients, medical staff, and administrative teams, ensuring timely and accurate scheduling while providing excellent customer service.

This role is fully on-site and does not offer remote or hybrid work options.

• Work Location: 100% On-Site
• Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.
• Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions, ensuring a high level of patient satisfaction.
• Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.
• Works closely with medical staff to align patient appointments with clinical priorities and optimize provider schedules.
• Tracks and manage patient cancellations and no-shows, ensuring timely rescheduling and minimizing disruptions.
• Provides general administrative assistance, including answering calls, managing patient referrals, and coordinating patient files.
• Receives orders from the Order Facilitator and reviews to make sure the orders are valid and complete.
• Asks patients the necessary questions for specific tests and provide the required procedure preparation or instructions.
• Prioritizes work efficiently, including processing STAT order timely.
• Notifies ordering offices if unable to contract their patient to schedule procedures.
• Offers alternative scheduling options when needed to accommodate patient preferences and medical needs.
• Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Job Summary

The Scheduling Specialist is responsible for managing and optimizing the scheduling process for patients and physicians offices within the hospital or medical facility. This role involves coordinating appointments, procedures, and treatments across departments to ensure efficient utilization of resources and high-quality patient care. The Scheduling Specialist serves as a key liaison between patients, medical staff, and administrative teams, ensuring timely and accurate scheduling while providing excellent customer service.

This role is fully on-site and does not offer remote or hybrid work options.

Essential Functions

• Work Location: 100% On-Site
• Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.
• Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions, ensuring a high level of patient satisfaction.
• Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.
• Works closely with medical staff to align patient appointments with clinical priorities and optimize provider schedules.
• Tracks and manage patient cancellations and no-shows, ensuring timely rescheduling and minimizing disruptions.
• Provides general administrative assistance, including answering calls, managing patient referrals, and coordinating patient files.
• Receives orders from the Order Facilitator and reviews to make sure the orders are valid and complete.
• Asks patients the necessary questions for specific tests and provide the required procedure preparation or instructions.
• Prioritizes work efficiently, including processing STAT order timely.
• Notifies ordering offices if unable to contract their patient to schedule procedures.
• Offers alternative scheduling options when needed to accommodate patient preferences and medical needs.
• Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred
• 0-2 years of experience in medical scheduling, administrative support, or customer service preferred
• 0-2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front desk operations preferred

Knowledge, Skills And Abilities

• Strong knowledge of appointment scheduling, patient flow management, and administrative procedures.
• Strong organizational and time-management skills with the ability to handle multiple tasks and deadlines.
• Excellent verbal and written communication skills to effectively interact with patients, medical staff, and administrative teams.
• High attention to detail and accuracy, particularly in data entry and record-keeping.
• Ability to work in a fast-paced environment while maintaining a calm, professional demeanor.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and hospital scheduling or EHR software.
• Knowledge of medical terminology is a plus.