Scheduling Representative

Talentoma; New York (NY); Remote; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Bonus opportunities

Stipends

Job summary

Talentoma in New York is seeking a detail-oriented Scheduling Coordinator to manage calendar entries and customer communications. You will receive requests from multiple channels, verify details, and use Microsoft Bookings and SugarCRM to keep records up to date.

This fully remote, US-based position requires a 40-hour work week with set shifts. Health coverage, paid leave, a 401(k), and stipends are offered to support your work.

Qualifications

• High school diploma or equivalent.
• Familiarity with appointment workflows and coordination.
• Clear verbal and written communication with customers.
• Ability to learn scheduling software like Microsoft Bookings and SugarCRM.

Responsibilities

• Receive scheduling requests from multiple channels and identify type, timing, and contact details.
• Review details for completeness and compare with available openings.
• Enter appointment information in scheduling systems accurately.
• Create, update, reschedule, or cancel appointments per procedures.
• Confirm dates, times, contact methods, and prep details with customers.
• Maintain customer contact details, notes, and appointment status in CRM.
• Coordinate with service staff when times are unavailable or priorities change.
• Send reminders and follow up on confirmations and missing details.
• Escalate conflicts to the administrative lead as needed.
• Review daily lists for missing info and communicate corrections.

Skills

Verbal communication

Written communication

Attention to detail

Time management

Remote work readiness

Education

High school diploma or equivalent

Tools

Microsoft Bookings

SugarCRM

Job description

Monthly Pay: $3,591 - $4,704 USD per month

Job Responsibilities

• Receive scheduling requests through a shared queue, phone calls, emails, and internal tickets, then identify the request type, preferred timing, contact details, and needed service information.
• Review incoming details for completeness, compare requested times with available openings, and enter accurate appointment information in a scheduling and calendar such as Microsoft Bookings.
• Create, update, reschedule, or cancel appointments according to established procedures while recording the reason for each change.
• Confirm appointment dates, times, contact methods, and preparation details with customers using clear, courteous written and verbal communication.
• Maintain current customer contact details, interaction notes, appointment status, and follow-up actions in a CRM such as SugarCRM.
• Coordinate with service staff and internal coordinators when requested times are unavailable, priorities change, or additional information is needed to place an appointment.
• Send timely reminders and follow up on unanswered confirmation requests, incomplete scheduling details, and appointments requiring a new time.
• Escalate conflicting appointment information, repeated scheduling concerns, or requests outside standard procedures to the administrative team lead for direction.
• Review daily and upcoming appointment lists, identify missing details or potential conflicts, and communicate corrections to appropriate contacts.
• Meet quality expectations through accurate scheduling entries, prompt turnaround, complete notes, and reliable follow-up on open requests.

Qualifications

• High school diploma or equivalent.
• No experience required; related experience preferred.
• Familiarity with appointment workflows, availability review, confirmation practices, and general administrative coordination preferred.
• Ability to learn and use a scheduling and calendar such as Microsoft Bookings and a CRM such as SugarCRM for appointment updates and notes.
• Clear verbal and written communication skills for explaining appointment details and responding professionally to customer questions.
• Ability to review names, dates, times, contact details, and request notes carefully before confirming an appointment.
• Sound judgment when identifying incomplete requests, schedule conflicts, and matters that should be raised to the administrative team lead.
• Reliable computer, high-speed internet, and quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work from home in New York, United States.
• Structured onboarding and training on a scheduling and calendar such as Microsoft Bookings and a CRM such as SugarCRM.
• Regular check-ins with the administrative team lead to review questions, workflow updates, and scheduling practices.
• Opportunities to build skills in appointment coordination, customer communication, scheduling systems, and accurate status tracking.

• Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.