Scheduling Specialist

St. Joseph's/Candler; Savannah (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Joseph's/Candler is seeking a Scheduling Specialist to manage requests, coordinate exam times, and ensure adherence to protocols while balancing patient convenience. The role requires medical office terminology knowledge and experience with EMR/RIS systems.

The ideal candidate will handle scheduling with accuracy, communicate effectively with departments, and support insurance authorizations as needed. A high school diploma is preferred, with 1-2 years of relevant experience.

Qualifications

• High School Diploma preferred and medical office terminology knowledge required.
• 1-2 years of medical office terminology is required.
• Ability to work under stress and follow written protocols.
• Excellent in-person and telephone service; effective multitasking.
• Experience with EMR and RIS systems preferred.

Responsibilities

• Schedule, reschedule, and verify patient appointments with correct physician, modality, and studies.
• Coordinate appointment details with departments and staff; ensure clear communication of guidelines.
• Verify orders and access patient information for insurance authorizations.
• Answer phones and assist Nurses and Resource Coordinators with scheduling coordination.

Skills

Customer service

Phone etiquette

Scheduling coordination

Multitasking under pressure

Professional communication

Education

High School Diploma - Preferred

Medical office terminology (1-2 years) - Required

Tools

EMR

RIS

Job description

• The Scheduling Specialist will receive requests for procedures, coordinate the exam times per protocol with convenience considered for the patients and departments. - Collect and validate high quality Patient Demographics, Guarantor Insurance info, Authorizations, Resource availability, CPT, HCPCS, ICD-9 codes . Practice phone etiquette and develop a relationship with various physician offices. Maintains open communications and is available to component organizations and practitioner sites for consultation.
• Education
• High School Diploma - Preferred
• Experience
• 1-2 Years medical office terminology - Required
• 1-2 Years Demonstrated ability to work under stress. Ability to follow written protocol/procedures/policies - Preferred
• 1-2 Years Demonstrated exceptional service in-person and over the phone; think critically, multi-task and work - Preferred
• 1-2 Years EMR (Electronic Medical Records) and RIS (Radiology Information Systems) - Preferred
• Medical Assistant/Secretary, Unit Secretary, Surgical Technician, Imaging Support Specialist or Imaging Scheduler - Preferred.
• License & Certification
• None Required
• Core Job Functions
• Ensures accurate scheduling, rescheduling, cancellations and verification of the patients appointment with the correct MD, modality, special equipment and studies. Repeats appointment date, time and location prior to ending call. Schedules interpreters for patients as needed.
• Communicates timely with the appropriate department/staff all pertinent appointment information. Effectively provide patient's and physician office staff scheduling guidelines and protocols. Verify MD written orders via RtFa.
• Compliant with accessing and extracting confidential patient information for acquiring insurance authorizations. Clear, precise communication.
• Answers telephones and call lights, screening and prioritizing. Assists Nurses and Resource Coordinator with communication with doctor's offices. Obtains appropriate documentation and forms for surgical charts.