Surgery Scheduler PRN

Dupont-Hospital; Fort Wayne (IN); On-site; USD 40,000 - 52,000; Full time

Job summary

Dupont-Hospital is seeking a Scheduling Specialist to manage and optimize scheduling for patients and physician offices. The role coordinates appointments, procedures, and treatments to ensure efficient resource use and high-quality care.

You will liaise between patients, medical staff, and administration, ensuring timely and accurate scheduling while delivering excellent customer service. Prior experience in scheduling and EMR systems is preferred.

Qualifications

• Associate Degree or certification in Healthcare Administration or related field preferred.
• 0-2 years of experience in medical scheduling, administrative support, or customer service preferred.
• 0-2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front desk operations preferred.

Responsibilities

• Schedules patient appointments for consultations, tests, procedures, and follow-ups with proper time/resource allocation.
• Notifies patients of confirmations, cancellations, or reschedules and provides necessary information.
• Enters and updates patient information into EMR or scheduling system accurately.
• Coordinates with medical staff to align appointments with clinical priorities and provider schedules.
• Tracks cancellations and no-shows and facilitates timely rescheduling.
• Provides general administrative assistance, including calls, referrals, and file coordination.
• Reviews orders for validity and completeness when received from the Order Facilitator.
• Asks patients the necessary questions for tests and provides preparation instructions.
• Prioritizes work efficiently, including processing STAT orders timely.
• Notifies offices if unable to contract patients for scheduling procedures.
• Offers alternative scheduling options to accommodate patient needs.

Skills

Appointment scheduling

EMR systems

Customer service

Communication

Microsoft Office

Education

Associate degree or certificate in Healthcare Administration

Tools

EMR software

Scheduling software

Job description

Job Summary

The Scheduling Specialist is responsible for managing and optimizing the scheduling process for patients and physicians offices within the hospital or medical facility. This role involves coordinating appointments, procedures, and treatments across departments to ensure efficient utilization of resources and high-quality patient care. The Scheduling Specialist serves as a key liaison between patients, medical staff, and administrative teams, ensuring timely and accurate scheduling while providing excellent customer service.

Essential Functions

• Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.


• Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions, ensuring a high level of patient satisfaction.


• Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.


• Works closely with medical staff to align patient appointments with clinical priorities and optimize provider schedules.


• Tracks and manage patient cancellations and no-shows, ensuring timely rescheduling and minimizing disruptions.


• Provides general administrative assistance, including answering calls, managing patient referrals, and coordinating patient files.


• Receives orders from the Order Facilitator and reviews to make sure the orders are valid and complete.


• Asks patients the necessary questions for specific tests and provide the required procedure preparation or instructions.


• Prioritizes work efficiently, including processing STAT order timely.


• Notifies ordering offices if unable to contract their patient to schedule procedures.


• Offers alternative scheduling options when needed to accommodate patient preferences and medical needs.


• Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.


• Performs other duties as assigned.


• Maintains regular and reliable attendance.


• Complies with all policies and standards.

Qualifications

• Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred


• 0-2 years of experience in medical scheduling, administrative support, or customer service preferred


• 0-2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front desk operations preferred

Knowledge, Skills and Abilities

• Strong knowledge of appointment scheduling, patient flow management, and administrative procedures.


• Strong organizational and time-management skills with the ability to handle multiple tasks and deadlines.


• Excellent verbal and written communication skills to effectively interact with patients, medical staff, and administrative teams.


• High attention to detail and accuracy, particularly in data entry and record-keeping.


• Ability to work in a fast-paced environment while maintaining a calm, professional demeanor.


• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and hospital scheduling or EHR software.


• Knowledge of medical terminology is a plus.