Scheduling Senior Coordinator

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 34,000 - 52,000; Full time

Job summary

The Ohio State University Wexner Medical Center is seeking a Patient Access Intake Coordinator to ensure all records and imaging are in place before the first appointment and to coordinate scheduling as directed by physician orders. You will work closely with physicians, patients, and a multidisciplinary team to promote efficient, patient-centered care.

Ideal candidates have a High School Diploma or GED with at least 1 year in a Patient Access role; a Bachelor’s degree or related experience is

Qualifications

• High school diploma or GED required; 1 year experience in Patient Access.
• Bachelor’s degree preferred or equivalent combination of education and experience in healthcare, insurance, or physician practice.
• Experience with medical terminology; ICD-10 coding and third-party reimbursement experience preferred.
• Ability to work in a self-directed manner while interacting with consumers, physicians and medical center staff.

Responsibilities

• Coordinate appointment scheduling as directed by physician orders to streamline patient care needs.
• Ensure all pertinent records and imaging/pathology arrive before the first appointment.
• Direct and engage patients in planning their care in a confidential, efficient, cost-effective, and customer-focused manner.
• Collaborate with hospital disciplines to achieve timely, accurate, and customer-satisfied outcomes.

Skills

Interpersonal communication

Verbal communication

Written communication

Medical terminology

ICD-10 coding

Education

High School Diploma or GED

Bachelor’s degree preferred

Equivalent education/experience

Tools

Microsoft Office

Job description

Scope Of Position

The Outpatient Oncology Clinic is an ambulatory care facility that treats a patient population within the full range of cancer conditions. The Patient Access Intake Coordinator functions as the communicator of pivotal information for the integration of new patients to each service line. This incumbent coordinates appointment scheduling as directed by the physician’s orders in an effort to streamline the patients care needs. The facility consists of Hematology/Oncology, Surgical Oncology and Medical Oncology Physicians, and their team of providers. Patients are seen Monday through Friday in our exam rooms and for chemotherapy. Expansion of hours and weekend coverage may be an operational necessity.

Position Summary

The Patient Access Intake Coordinator is responsible for ensuring that all the pertinent records and medical documentation (including imaging and pathology) have arrived prior to the patient’s first appointment in an effort to promote positive patient-care outcomes. The incumbent involves the patient in directing his/her plan of care in a confidential, efficient, cost effective, and customer-focused manner. The incumbent will work as part of a team with other hospital disciplines to achieve timely, accurate and customer-satisfied outcomes.

Minimum Qualifications

High School Diploma or GED. PC knowledge and interpersonal, verbal and written communication and at least 1 year experience within a Patient Access department. Bachelor’s Degree preferred or equivalent combination of education and experience in healthcare, insurance or physician practice preferred. Experience with, or knowledge of medical terminology desired. Medical terminology, ICD-10 diagnosis coding and third party reimbursement experience preferred. Ability to work in self-directed manner while interacting with consumers, physicians and all medical center faculty and staff. Familiarity with OSUMC and its entities preferred. Able to prioritize and coordinate multiple tasks in a busy environment.

Career Roadmap

• FUNCTION: Finance
• SUB-FUNCTION: Revenue Cycle - Scheduling
• CAREER BAND: Individual Contributor - Technical
• CAREER LEVEL: T3

Thank you for your interest in working at Ohio State.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.