Front Office Assistant | Outpatient Bariatrics | Sebastian, FL

Orlando Health; Orlando (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations. The role includes patient registration, telephone coverage, appointment scheduling, and processing referrals under supervision of Practice Site Supervisors.

Key duties involve scheduling, collecting demographic/insurance data, handling medical records requests, ensuring policy compliance, and supporting billing. Minimum one year of clerical or customer service experience is required.

Qualifications

• Six (6) months experience in a clerical office, or general business, and/or customer service setting.
• High School graduate or equivalent.

Responsibilities

• Schedule patient appointments according to practice protocols and patient preference.
• Obtain accurate patient demographic and insurance information.
• Process requests for medical records per policies.
• Handle office equipment and answer telephone calls professionally.
• Contribute to patient satisfaction and maintain punctual attendance.
• Assist billing as requested.

Skills

Customer service

Communication

Attention to detail

Education

High School diploma or equivalent

Job description

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting