Scheduling Specialist - Urology Clinic - FT

Physicians Regional Medical Group; Naples (FL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision, life

PTO and extended illness benefits

401(k) with company match

Career development

Licensure reimbursement

Student loan support

Rewards programs

Collaborative culture

Job summary

Community Health Systems, Inc. seeks a Scheduling Specialist to manage patient and physician appointments across departments.

You will coordinate procedures, confirm and adjust schedules, and ensure accurate data entry in the EHR system while delivering high-quality patient service. Your role collaborates with clinicians and administrative teams to optimize resource use, reduce delays, and support timely care.

Qualifications

• Associate degree or healthcare admin certification preferred.
• 0-2 years scheduling/administrative support experience preferred.
• 0-2 years of EMR systems scheduling experience preferred.

Responsibilities

• Schedules patient appointments across consultations, tests, procedures and follow-ups.
• Notifies patients of confirmations, cancellations or reschedules with instructions.
• Enters and updates patient information in the EHR scheduling system.
• Works with medical staff to align appointments with priorities and optimize provider schedules.
• Tracks cancellations and no-shows and reschedules as needed.
• Provides administrative support including referrals and file coordination.
• Maintains regular attendance and complies with policies.

Skills

Appointment scheduling

Patient flow management

Administrative procedures

Multitasking

Communication skills

Microsoft Office

EHR software

Education

Associate Degree or certification in Healthcare Administration

Tools

EMR systems

Scheduling software

Job description

Why Join Us?

• Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work
• Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
• Work Hard. Recharge Often. – Generous PTO and extended illness benefits
• Invest in Your Future – 401(k) with company match
• Grow With Us – Career development, learning opportunities, and advancement pathways
• We Invest in Your Success – Licensure and certification reimbursement for eligible roles
• Student Loan Support – Assistance available for eligible roles
• Your Wins Deserve Recognition – Employee rewards and recognition programs
• A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
• Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance.

Great people. Great benefits. Meaningful work. Join us and make an impact.

Job Summary

The Scheduling Specialist is responsible for managing and optimizing the scheduling process for patients and physicians offices within the hospital or medical facility. This role involves coordinating appointments, procedures, and treatments across departments to ensure efficient utilization of resources and high-quality patient care. The Scheduling Specialist serves as a key liaison between patients, medical staff, and administrative teams, ensuring timely and accurate scheduling while providing excellent customer service.

Essential Functions

• Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.
• Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions, ensuring a high level of patient satisfaction.
• Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.
• Works closely with medical staff to align patient appointments with clinical priorities and optimize provider schedules.
• Tracks and manage patient cancellations and no-shows, ensuring timely rescheduling and minimizing disruptions.
• Provides general administrative assistance, including answering calls, managing patient referrals, and coordinating patient files.
• Receives orders from the Order Facilitator and reviews to make sure the orders are valid and complete.
• Asks patients the necessary questions for specific tests and provide the required procedure preparation or instructions.
• Prioritizes work efficiently, including processing STAT order timely.
• Notifies ordering offices if unable to contract their patient to schedule procedures.
• Offers alternative scheduling options when needed to accommodate patient preferences and medical needs.
• Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred
• 0-2 years of experience in medical scheduling, administrative support, or customer service preferred
• 0-2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front desk operations preferred

Knowledge, Skills and Abilities

• Strong knowledge of appointment scheduling, patient flow management, and administrative procedures.
• Strong organizational and time-management skills with the ability to handle multiple tasks and deadlines.
• Excellent verbal and written communication skills to effectively interact with patients, medical staff, and administrative teams.
• High attention to detail and accuracy, particularly in data entry and record-keeping.
• Ability to work in a fast-paced environment while maintaining a calm, professional demeanor.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and hospital scheduling or EHR software.
• Knowledge of medical terminology is a plus.