Medical Front Desk & Scheduling Specialist - Gastroenterology

Gastroenterology Clinic, Inc.; Houston (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Free uniforms

Health insurance

Help or transport service

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Digestive & Liver Disease Consultants (DLDC) is seeking an experienced Medical Front Desk & Scheduling Specialist to support patient access and front-office operations in our busy gastroenterology practice. This hands‑on role oversees check-in/out, scheduling, insurance verification, referrals, authorizations, patient registration, and copay collection in the EMR.

Responsibilities include coordinating provider schedules, answering calls, maintaining accurate patient data in eCW, and ensuring

Qualifications

• 2–5 years of experience in a medical front desk, patient access, medical receptionist, or medical scheduling position preferred.
• Prior experience in a physician practice or specialty medical practice strongly preferred.
• Gastroenterology (GI) practice experience strongly preferred.
• eClinicalWorks (eCW) experience strongly preferred.
• Experience with GI procedure preparation, scheduling, or patient prep instructions is a plus.
• Experience with patient check-in/check-out, appointment scheduling, insurance verification, referrals/authorizations, and patient collections.
• Knowledge of medical insurance, copays, deductibles, and basic eligibility/benefit verification.
• Comfortable handling a high volume of incoming calls and patient interactions.
• Strong computer and EMR skills.
• Excellent communication, customer service, and organizational skills.

Responsibilities

• Greet patients and provide professional, courteous customer service.
• Check patients in and out for office visits.
• Schedule appointments for new and established patients, including follow-up visits.
• Coordinate appointment dates, times, providers, and locations with patients.
• Answer incoming calls and assist with scheduling and general patient inquiries.
• Confirm appointments and communicate appropriate appointment instructions to patients.
• Reschedule and cancel appointments as needed and help fill open appointment slots.
• Maintain provider schedules and identify scheduling conflicts or errors.
• Manage patient waitlists and assist with optimizing appointment availability.
• Verify patient insurance eligibility and benefits.
• Confirm insurance plans are accepted by the practice and scheduled provider.
• Verify that required referrals and authorizations are on file before appointments.
• Review schedules for missing information, insurance issues, or other potential problems before the date of service.
• Verify patient identity, demographics, contact information, and current insurance cards.
• Collect copayments, coinsurance, deductibles, and outstanding patient balances at the time of service.
• Identify out‑of‑network insurance plans or discrepancies and notify the appropriate team.
• Scan and upload insurance cards, identification, referrals, authorizations, and other required documents.
• Maintain accurate patient registration information in eClinicalWorks (eCW)/EMR, including required demographic and registration fields.
• Communicate with medical assistants, providers, and other departments regarding patient arrivals, scheduling concerns, and registration issues.
• Assist patients with forms, registration requirements, and general front-office needs.
• Maintain patient confidentiality and comply with HIPAA requirements.
• Maintain an organized and professional reception area.
• Help maintain efficient patient flow and minimize unnecessary clinic delays.
• Provide coverage and travel between practice locations as needed.

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Help or transport service
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Position Summary

Digestive & Liver Disease Consultants (DLDC) is seeking an experienced Medical Front Desk & Scheduling Specialist to support patient access and front-office operations within our busy gastroenterology practice. This is a hands‑on, patient-facing position responsible for patient check-in and check-out, appointment scheduling, incoming calls, insurance verification, referrals and authorizations, patient registration, collection of copays and balances, and maintaining accurate patient information in the electronic medical record (EMR).

Key Responsibilities

• Greet patients and provide professional, courteous customer service.
• Check patients in and out for office visits.
• Schedule appointments for new and established patients, including follow‑up visits.
• Coordinate appointment dates, times, providers, and locations with patients.
• Answer incoming calls and assist with scheduling and general patient inquiries.
• Confirm appointments and communicate appropriate appointment instructions to patients.
• Reschedule and cancel appointments as needed and help fill open appointment slots.
• Maintain provider schedules and identify scheduling conflicts or errors.
• Manage patient waitlists and assist with optimizing appointment availability.
• Verify patient insurance eligibility and benefits.
• Confirm insurance plans are accepted by the practice and scheduled provider.
• Verify that required referrals and authorizations are on file before appointments.
• Review schedules for missing information, insurance issues, or other potential problems before the date of service.
• Verify patient identity, demographics, contact information, and current insurance cards.
• Collect copayments, coinsurance, deductibles, and outstanding patient balances at the time of service.
• Identify out‑of‑network insurance plans or discrepancies and notify the appropriate team.
• Scan and upload insurance cards, identification, referrals, authorizations, and other required documents.
• Maintain accurate patient registration information in eClinicalWorks (eCW)/EMR, including required demographic and registration fields.
• Communicate with medical assistants, providers, and other departments regarding patient arrivals, scheduling concerns, and registration issues.
• Assist patients with forms, registration requirements, and general front-office needs.
• Maintain patient confidentiality and comply with HIPAA requirements.
• Maintain an organized and professional reception area.
• Help maintain efficient patient flow and minimize unnecessary clinic delays.
• Provide coverage and travel between practice locations as needed.

Qualifications

• 2–5 years of experience in a medical front desk, patient access, medical receptionist, or medical scheduling position preferred.
• Prior experience in a physician practice or specialty medical practice strongly preferred.
• Gastroenterology (GI) practice experience strongly preferred.
• eClinicalWorks (eCW) experience strongly preferred.
• Experience with GI procedure preparation, scheduling, or patient prep instructions is a plus.
• Experience with patient check-in/check-out, appointment scheduling, insurance verification, referrals/authorizations, and patient collections.
• Knowledge of medical insurance, copays, deductibles, and basic eligibility/benefit verification.
• Comfortable handling a high volume of incoming calls and patient interactions.
• Strong computer and EMR skills.
• Excellent communication, customer service, and organizational skills.
• Ability to multitask and maintain accuracy in a fast‑paced medical office.
• Professional, dependable, and able to work effectively with physicians, clinical staff, and patients.
• Ability to travel between practice locations when coverage is needed.

Preferred Experience

• Gastroenterology
• eClinicalWorks (eCW)
• Medical Front Desk
• Patient Scheduling
• Check-In/Check-Out
• Insurance Verification
• Referrals & Authorizations
• Copay Collections
• Patient Registration
• GI Procedure Preparation
• High-Volume Physician Practice