Scheduling Manager - Cleveland, OH

Cornerstone Caregiving; Cleveland (OH); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

PTO: accrues 1 day per month

Growth Bonus

WOTC Bonus

Phone Stipend

Job summary

Cornerstone Caregiving is an in-home care provider serving seniors with a growing footprint across multiple states. We seek a Scheduling Manager to partner with the Recruiting Manager and Operating Director, handling caregiver management, scheduling, and essential office operations.

The role includes on-call responsibilities, ensuring client satisfaction, and adherence to state compliance standards, with limited travel as needed. Equal opportunity employer committed to a diverse workforce.

Qualifications

• High school diploma or equivalent.
• Two years’ experience as administrator or managing sales, customer service, and HR in an office.
• Valid driver’s license and proof of auto insurance.
• Experience coordinating schedules and working with frontline staff is preferred.

Responsibilities

• Caregiver management, including hiring and terminating as needed.
• Schedule client and caregiver calendars using AxisCare software.
• Provide general office and operational support to the Operating Director.
• Support intake and in-home assessments to ensure client satisfaction.
• Deliver high-quality client service from calls to in-home visits.
• Ensure compliance with operating standards and state requirements.
• Share on-call responsibilities for after-hours schedule changes.

Skills

Autonomy

Interpersonal skills

Scheduling

Frontline supervision

Communication

Education

High school diploma or equivalent

Associate or Bachelor degree or combination with experience

Valid driver’s license

Auto insurance proof

Job description

Cornerstone Caregiving is a non-medical, in-home care company primarily serving seniors. With over 450 offices in just 6 years, we aim to provide the highest quality of care for our clients across 43 different states (and counting).

Job Description:

As a Scheduling Manager, you will work directly with the Recruiting Manager and both roles will report to and assist the Operating Director. The Scheduling Manager’s primary focus will be to provide scheduling, administrative, and operating support for the office. The Scheduling Manager will also be responsible for sharing on-call responsibilities with the other managers.

Job Responsibilities:

• Caregiver Management: Responsible for managing caregivers, including hiring and terminating, as needed.
• Scheduling: Responsible for managing client and caregiver schedules via company software, AxisCare.
• General Office Support: Provide general operational and administrative support to the Operating Director.
• In-home Assessments: Support the Operating Director with conducting intakes, and ensure client satisfaction.
• Client Care: Ensure high-quality client service is provided from phone calls to in-home consultations to maximize client retention.
• Compliance: Adhere to Cornerstone Caregiving's operating standards and state-specific compliance requirements.
• On-Call: Responsible for periodically managing after hours calls received from clients, caregivers, and referral sources and addressing any urgent schedule changes.

Employee and Fringe Benefits:

• Access to company-sponsored benefits plan that includes coverage for health, dental, vision, life, and other insurance benefits
• PTO: Accrues at 1 day per month
• Growth Bonus
• WOTC Bonus
• Phone Stipend

Travel:

• Limited travel as needed for various sales, marketing, and client care service needs.
• Must have reliable transportation to meet the needs of position and scope of job responsibilities.

Education & Certifications:

• High school diploma or equivalent degree
• Associates and/or Bachelor Degree; may substitute Degree requirement with a combination of education/experience; and minimum of two years' experience as Administrator and/or managing sales, customer service, and human resources functions within an office setting
• Valid drivers license
• Valid state required proof of auto insurance

Preferred Skills:

• Ability to work autonomously in a fast-paced environment
• Comfortable working with technology
• Experience with oversight of frontline employees
• Experience with shift planning and employee scheduling
• Strong interpersonal and communication skills

Physical Requirements:

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

This position may involve any or all of the following (not a complete list): sitting and standing for long periods of time; bending and stooping required; lifting up to 10 lbs. regularly and up to 50+ lbs. may be required; using a computer for extended periods: typing, staring at a bright monitor or TV screen; using fingers, wrists, and arms; stress on back may occur.

• Office Environment: High-paced office environment; continuous phone use/ringing; talking; various noise levels; interactions with employees, referral sources, and clients; possible exposure to prescription drugs, bodily fluids, small appliances for cooking, cooling, and heating foods or securely storing medications.
• Client's Environment: Unknown environments; bodily fluids, household and human germs; extreme cold or hot temperatures in or outside; light to heavy traffic; inclement weather; human body weights that vary based on client health and lifting as prescribed or needed per plan of care; 50+ lbs.

**We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.**

This job description is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position but rather describes the general nature and level of work being performed. The requirements listed above are representative of the minimum levels of knowledge, skills and ability necessary to perform the job. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

This job description also reflects the Company's assessment of the essential functions of the position. The Company will make reasonable job-related accommodations to allow qualified applicants and employees with disabilities to perform those essential functions. The Company reserves the right to assign different or additional duties and responsibilities to this position or to reassign duties and responsibilities to other positions. Continued employment remains on an "at-will" basis.