Scheduling Manager

flyExclusive; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

flyExclusive is seeking a Scheduling Manager to develop and execute an operational delivery plan across the fleet, owning factors that influence productivity and aircraft utilization. You will collaborate with cross-functional teams to resolve issues and optimize outcomes.

The ideal candidate is energetic, highly organized, and excels in communication, multitasking, and problem solving. You will anticipate challenges, implement practical solutions, and positively influence business performance.

Qualifications

• Energetic and highly organized professional with excellent communication, multitasking, and problem-solving skills.
• Ability to anticipate challenges and develop practical solutions to influence performance.
• Strong collaboration with cross-functional teams to resolve operational issues.

Responsibilities

• Develop and facilitate an operational delivery plan across the fleet.
• Coordinate maintenance, crewing, flight control, and scheduling functions.
• Communicate effectively with stakeholders and adapt to operational changes.
• Support client services and sales with flight availability and scheduling needs.
• Identify opportunities to improve fleet utilization and reduce waste.

Skills

Communication

Multitasking

Problem solving

Time management

Microsoft Office

Aircraft operations knowledge

Tools

MS Excel

MS Office

Job description

The Scheduling Manager is responsible for developing and facilitating an operational delivery plan across the fleet while taking ownership of the factors that affect productivity and aircraft utilization. This individual regularly determines the best approach to resolving operational issues in collaboration with cross-functional team members.

The ideal Scheduling Manager is an energetic and highly organized professional with excellent communication, multitasking, and problem-solving skills. This individual takes pride in anticipating challenges, developing practical solutions, and positively influencing business performance.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Maintenance

• Maintain a high level of focus on aircraft availability and uptime.
• Coordinate with the Maintenance Planning team to optimize the scheduling of inspections.
• Balance planned downtime across the fleet to minimize operational disruption.
• Coordinate planned maintenance with anticipated customer demand.
• Triage aircraft-on-ground (AOG) events and facilitate recommendations for the optimal course of action.
• Consolidate planned and unplanned maintenance events whenever operationally appropriate.
• Evaluate preventive-maintenance decisions to achieve the best operational return on investment.
• Coordinate the effective use of available resources, including MSU resources.
• Track and facilitate aircraft TLC and appearance requirements.
• Ensure Flight Control and flight crews have access to accurate projections for upcoming maintenance events.

Crewing

• Maintain a high level of focus on crew availability and the staffing of operationally available aircraft.
• Use improved return-to-service forecasting to ensure crews are appropriately positioned when aircraft return to service.
• Partner with Crew Scheduling to maintain desired staffing levels.
• Coordinate crew events with maintenance events to minimize their effect on fleet readiness.
• Work with the Director of Operations to maintain and utilize ARGUS, WYVERN, and WUP qualification information that may affect aircraft-tasking flexibility.

Flight Control and Operations

• Maintain consistent and effective communication among stakeholders, team members, and leadership.
• Support the Operations team by ensuring accurate information reaches the appropriate individuals in a timely manner.
• Facilitate the cross-functional decision-making required to support optimal operations.
• Anticipate and resolve operational issues.
• Continuously consider the downstream effects of current operational decisions and events.
• Ensure trip sheets are issued accurately and on time.
• Optimize trips operated on fleet aircraft.

Client Services and Sales

• Understand and anticipate client needs.
• Support the Client Services team by ensuring client requirements are accurately communicated to downstream departments.
• Identify and communicate VIP and other special requirements.
• Support Sales and Client Services with the addition of ASAP and other short-notice trips.
• Communicate aircraft availability to the Sales team.

Commercial Considerations

• Promote strong fleet utilization and loaded efficiency.
• Identify opportunities to reposition aircraft away from high-cost airports.
• Identify and eliminate operational waste.
• Balance operational requirements with cost, efficiency, and customer needs.

Flight Scheduling

• Develop flight schedules based on customer demand, aircraft availability, crew availability, and operational requirements.
• Recover and reschedule flights during irregular operations.
• Coordinate with Crew Logistics and Crew Scheduling regarding crew assignments, positioning, duty periods, and rest requirements.

Skills and Abilities

• Self-motivated, proactive, and capable of working with minimal supervision.
• Excellent interpersonal, written, and verbal communication skills.
• Demonstrated accountability and the ability to navigate difficult conversations professionally.
• Strong ability to solve problems and make sound decisions under daily operational pressure.
• Ability to communicate clearly and effectively by phone, email, and in person.
• Proficiency with Microsoft Office applications.
• Strong critical-thinking and presentation skills.
• Working knowledge of computer applications, operational systems, and data entry.
• Ability to multitask, prioritize responsibilities, and manage time effectively.
• Availability and flexibility to work variable shifts, including weekends and holidays.

Cognitive Requirements

• Effective time management.
• Ability to retain and recall operational information.
• Ability to reason effectively and connect related information.
• Ability to learn new processes and systems quickly.
• Strong issue-identification and problem-solving skills.
• Ability to manage multiple priorities simultaneously.
• Strong attention to detail.
• Commitment to operational excellence.
• Adaptability in a fast-changing environment.
• Proficiency with Microsoft Office applications.
• Advanced proficiency in Microsoft Excel.

Supervisory Responsibilities

• None.
• Typical office and computer-based work environment with frequent interruptions.
• Schedule: Four days on and four days off, working an afternoon/evening shift from 12:00 p.m. to 11:00 p.m.

Physical Demands

• Ability to see and hear clearly.
• Ability to read, comprehend, and speak English clearly.
• Ability to sit, stand, and walk for extended periods.
• Ability to regularly lift or move up to 30 pounds.

Dress Code and Uniform

• Maintain a professional, well-groomed appearance.
• Adhere to the department’s dress-code requirements.

Travel Required

• Some travel is required, generally less than 10%.

EEO Statement

flyExclusive does not discriminate based on race, color, religion, sex—including pregnancy, sex stereotyping, gender identity, gender expression, or transgender status—national origin, sexual orientation, physical or mental disability, age, protected genetic information, parental status, marital status, political affiliation, or retaliation based on prior protected EEO activity.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time, with or without notice.