Scheduling Lead Coordinator

Ohio State University; Columbus (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

The Ohio State University Medical Center seeks a Scheduling Lead Coordinator to ensure access to physicians and services while coordinating and supporting integrated access services. This role includes accurate data collection to support billing and revenue cycles and acts as a knowledge expert for scheduling product lines.

Responsibilities include handling pre-registration in scheduling, communicating with physicians and staff, and generating reports to measure performance.

Qualifications

• High School Diploma or GED is required.
• 4 years of relevant experience required.
• 6+ years of relevant experience preferred.
• Associate degree in a relevant field may be preferred.
• Medical terminology, ICD-9 diagnosis coding and third party reimbursement experience a plus.
• Demonstrated ability to work in multiple databases for management and reporting.
• Familiarity with OSUMC and its entities preferred.

Responsibilities

• Coordinate scheduling across multiple product/service lines and departments.
• Assist in pre-registration and scheduling processes to support access and billing.
• Provide timely information to physicians, staff and patients regarding scheduling and services.
• Generate system reports to monitor referrals, access, wait times and appointment volumes.
• Communicate effectively with physicians, medical secretaries and other staff to resolve issues.

Skills

Medical terminology

ICD-9 coding

Third party reimbursement

Database reporting

Education

High School Diploma or GED

Associate degree in relevant field

Tools

Databases

Job description

## Scheduling Lead CoordinatorApplylocations: Health System Shared Servicestime type: Full timeposted on: Posted Todayjob requisition id: R155801Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions.**Current Employees and Students:**If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:* Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.* Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.## Job Title:Scheduling Lead Coordinator## Department:James | James Ambulatory Scheduling**Scope of Position**The Ohio State University Medical Center is committed to improving access and service to customers. The Scheduling Lead Coordinator functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect. This position ensures access to OSUMC physicians and services and coordinates and supports the functions of integrated access services as well as ensures proper data collection/support for an accurate bill. Additionally, the Patient Access Lead is the product line/service line knowledge expert for product and/or is proficient in scheduling across all scheduling product lines. In addition, the lead is proficient in performing the pre-registration process at the point of scheduling.**Position Summary**The Scheduling Lead Coordinator is an expert in product or service line area (i.e. physician appt. scheduling, OR/admission, radiology outpatient procedures, full service cardiology scheduling). Responsible for providing consumers (physicians and patients) with accurate, up-to-date information regarding their physicians products, services and general procedures, as well as maintaining software to ensure accuracy of same information. Schedule first time appointments and/or other appointments as assigned. Assures accurate information is gathered to support clinical and financial needs. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one phone call. Solves routine and complex customer problems. Communicates regularly with physicians, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Displays the highest level of customer service, attentiveness and consideration possible in all cases. Uses integrated health information systems and telecommunication technology and customer service skills to facilitate customer interactions such that the customer experiences the Medical Center and its entities as an accessible, coordinated and seamless entity. Generates system reports and utilizes system reporting tools to demonstrate product line success and/or lack of relative to referrals, access, appointments, wait times. Presents product line/service line information to key audiences such as service line physicians, and other audiences as assigned. Collaborates with these same audiences as necessary for problem resolution.**Minimum Qualifications**High School Diploma or GED. PC knowledge and interpersonal, verbal and written communication. Certification or vocational training may be required. Associate degree in relevant field may be preferred. 4 years of relevant experience required. 6 or more years of relevant experience preferred.Medical terminology, ICD-9 diagnosis coding and third party reimbursement experience a plus. Demonstrated ability to work in multiple Databases for management and reporting. Ability to work in self-directed manner while interacting with consumers, physicians and all medical center faculty and staff. Familiarity with OSUMC and its entities preferred.**Career Roadmap**FUNCTION: FinanceSUB-FUNCTION: Revenue Cycle - SchedulingCAREER BAND: Individual Contributor - TechnicalCAREER LEVEL: T4## Additional Information:## Location:Ackerman Rd, 660 (0242)## Position Type:Regular## Scheduled Hours:40## **Shift:**First Shift***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.The university is an equal opportunity employer, including veterans and disability.At Ohio State, you’ll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties — including a job that’s right for ***you***.### Starting day one: Comprehensive benefits.Ohio State benefits give you options to take care of what matters most to *you* — and opportunities to make adjustments as your life and needs change, including:• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.• Paid time off, including sick and vacation time and 11 holidays.• State retirement plan or an alternative retirement plan, both with generous employer contributions.### Why work at Ohio State?As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care.Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together.By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.### Have questions while applying?Review the Frequently Asked Questions for details on using Workday and submitting your application.