Scheduling & Customer Service Specialist

Prewett Pest Control; Auburn (AL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Advancement opportunities

Bonuses

Job summary

Prewett Pest Control is seeking a Scheduling & Customer Service Specialist in Auburn, AL to support service center operations and communicate with customers statewide. You will schedule appointments, handle inquiries, resolve issues, and uncover customer needs to offer relevant solutions.

A professional appearance and strong communication are essential in a fast-paced environment. Base salary ranges from $40k to $50k with bonus opportunities and benefits.

Qualifications

• High school diploma or equivalent.
• Professional appearance with excellent communication skills.
• Excellent organizational skills.
• Ability to multi-task.
• Strong problem-solving skills.
• Pre-employment drug screening required.

Responsibilities

• Facilitate customer communications via calls, emails, or chats with professionalism and efficiency.
• Schedule and manage service appointments for field technicians with prioritization of timeliness and route efficiency.
• Assist existing customers with rescheduling of service appointments.
• Resolve customer inquiries promptly, ensuring satisfaction.
• Identify customer needs and recommend additional products or services that add value.
• Educate customers on features, upgrades, or offerings.
• Document all customer interactions and sales activities in CRM systems.
• Collaborate with sales and marketing teams on new offerings and promotions.
• Meet or exceed collection targets and assist with billing issues where needed.

Skills

Customer focus

Problem solving

Organizational skills

Communication skills

Multi-tasking

Team collaboration

Education

High school diploma or equivalent

Tools

CRM software

Job description

Scheduling & Customer Service Specialist

Inside Customer Service | Auburn, AL | Full Time | From $40,000 to $55,000 per year

Join Prewett Pest Control as a Scheduling & Customer Service Specialist at our corporate hub, where you'll support service center operations and help serve customers throughout the state. This position requires someone who is customer-focused and has exceptional problem-solving, organizational, and communicative skills. This position is ideal for someone who enjoys helping customers and has a natural talent for uncovering customer needs and offering relevant solutions. Our service team is integral in growing and supporting Prewett Pest and its multiple locations across the state. This is a ground-floor opportunity to be part of a fast growing company, with a pathway to professional and career development.

Who is Prewett Pest Control?

Prewett Pest Control, founded in 2020 by Rusty Prewett, has rapidly grown to serve 5,500+ customers within just four years—with a goal to serve 40,000 by 2030. At Prewett, we are leveraging modern technology to deliver residential and commercial services that are Modern, Convenient, and Effective. As one of the fastest-growing pest control companies in the Southeast, Prewett Pest currently operates in Auburn, Fairhope, Tuscaloosa, and Huntsville, with strategic expansion plans underway across the southeast.

Our Core Focus : We strive to create value with every customer, team member, and partner interaction.
Our Core Values : Passion, Excellence, Adaptable, Creativation, Ownership (PEACO)

• Base Salary + Bonus + Benefits
• Base Salary: $40k - 50k (based on experience)
• Bonus/Commission opportunities include:
  • Monthly Bonuses
  • Annual Bonus
  • Quarterly Promotion Incentives
  • Sales Commissions
  • Award trips/Recognition
• Advancement opportunities offered through the Prewett Development Program
• Blue Cross/Blue Shield Health, Dental, & Vision Insurance
• Retirement plan + employer matching

Key Responsibilities

• Facilitate customer communications, including inbound customer calls, emails, or chats with professionalism and efficiency
• Schedule and manage service appointments for field service professionals with a prioritization of timeliness and route efficiency
• Assist existing customers with rescheduling of service appointments
• Resolve customer inquiries and issues promptly, ensuring customer satisfaction
• Proactively identify customer needs and recommend additional products or services that add value
• Educate customers on available features, upgrades, or complementary offerings
• Achieve cross-sell and customer satisfaction targets
• Document all customer interactions and sales activities in CRM systems
• Collaborate with sales and marketing teams to stay informed on new offerings and promotions
• Maintain a strong knowledge of company products, services, and customer benefits
• Contact customers via phone, email, and mail to collect on overdue accounts.
• Research and resolve account discrepancies and billing issues.
• Work collaboratively with the customer service and billing teams to resolve account issues.
• Meet or exceed individual and team collection targets.
• Provide regular updates to management regarding delinquent accounts and collection efforts.

What skills and experience are required?

• High school diploma or equivalent
• Must be professional in appearance, with excellent communication skills, friendly disposition, and ability to effectively communicate with a diverse population
• Excellent organizational skills
• Ability to multi-task
• Strong problem-solving skills are required
• Pass a pre-employment drug screen

What makes you stand out?

• Prior call center or office customer service and billing experience
• Experience in service-based routing, billing & collections, and appointment scheduling