Patient Service Representative/Medical Scheduler

Greene Resources; Charlotte (NC); On-site; USD 32,000 - 43,000; Full time

Job summary

Greene Resources is seeking a patient-focused professional to serve as a Patient Service Representative/Medical Scheduler in Charlotte, NC. You will coordinate appointments, manage provider schedules, and ensure accurate patient records in the EHR while delivering compassionate service.

The role requires high school diploma or equivalent and experience with medical terminology and scheduling software. Monday–Friday, full-time, direct hire, $27/hour.

Qualifications

• Familiarity with medical terminology and scheduling practices.
• Excellent organizational and time-management skills.
• Ability to manage multiple priorities and adapt to schedule changes.
• Strong problem-solving and proactive approach.
• Excellent written and verbal communication skills.
• Professional, compassionate, patient-centered demeanor.
• Ability to work independently and in a team.

Responsibilities

• Coordinate and schedule patient appointments, consultations, procedures, and surgeries by phone, email, and in person.
• Manage provider schedules to optimize time use for providers and patients.
• Communicate with providers and staff to confirm availability and coordinate care.
• Reschedule appointments as needed based on patient needs or changes in the schedule.
• Provide patients with appointment details and preparation instructions.
• Confirm upcoming appointments and send reminders to reduce cancellations.
• Manage waiting lists and urgent requests as needed.
• Answer calls and respond to patient questions professionally.
• Verify insurance coverage and document insurance information.
• Enter and maintain patient demographics, scheduling, and insurance data in EHR.
• Protect patient confidentiality and comply with HIPAA and laws.
• Collaborate with teams to support daily operations.
• Provide courteous, compassionate service during every interaction.

Skills

Multitasking

Communication

Detail-oriented

Patient-centered

Education

High school diploma or equivalent

Tools

EHR systems

Scheduling software

Microsoft Office

Job description

Position

Patient Service Representative/Medical Scheduler

Location

Charlotte, NC

Pay

$27/hour

Experience

• Prior experience as a Patient Service Representative, Medical Scheduler, or in a similar patient-facing healthcare role is preferred.
• Experience using electronic health record systems, medical scheduling software, and Microsoft Office.

Education

High school diploma or equivalent required; certification or additional education in medical administration is a plus.

Type

Full-time; Direct Hire

Schedule

Monday - Friday

Greene Resources is seeking an organized, detail-oriented, and compassionate Patient Service Representative/Medical Scheduler to support our patients and clinical providers. This position is responsible for coordinating appointments, consultations, procedures, and related services while maintaining accurate patient information and providing a professional, patient-centered experience. The ideal candidate is an effective communicator who can manage multiple priorities, adapt to changing schedules, and work collaboratively in a fast-paced healthcare environment.

Job Description

• Coordinate and schedule patient appointments, consultations, procedures, and surgeries by phone, email, and in person.
• Manage provider schedules to support the efficient use of both provider and patient time.
• Communicate with providers, clinical teams, and other staff members to confirm availability and coordinate patient care.
• Reschedule appointments as needed based on patient needs, provider availability, or changes in the clinical schedule.
• Provide patients with appointment details, preparation instructions, and other relevant information.
• Confirm upcoming appointments and send reminders to help reduce cancellations and no-shows.
• Manage waiting lists and assist with accommodating urgent or time-sensitive appointment requests.
• Answer incoming telephone calls and respond promptly and professionally to patient questions and requests.
• Verify insurance coverage and accurately document relevant insurance information when required.
• Enter, update, and maintain accurate patient demographic, scheduling, and insurance information in the electronic health record and scheduling systems.
• Protect patient confidentiality and comply with HIPAA requirements and all applicable healthcare laws, regulations, and organizational policies.
• Collaborate with clinical and administrative teams to support efficient daily operations.
• Provide courteous, compassionate, and professional service during every patient interaction.

Position Requirements

• Familiarity with medical terminology, insurance verification, and healthcare scheduling practices.
• Excellent organizational and time-management skills, with strong attention to detail.
• Ability to manage multiple priorities and adapt effectively to schedule changes.
• Strong problem-solving skills and a proactive approach to responsibilities.
• Excellent written and verbal communication skills.
• Professional, compassionate, and patient-centered demeanor.
• Ability to work independently and collaboratively in a team-oriented environment.

Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affidivive Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. #GRPRO