Scheduling & Customer Experience Coordinator

GOEBEL FIXTURE COMPANY; Solon (OH); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health insurance and benefits

Paid time off and holidays

Retirement plan or other benefits

Job summary

Granex Industries is seeking an exceptionally organized and team-oriented scheduling coordinator to oversee countertop project scheduling. This role connects customers with sales, templators, production, and installation, ensuring smooth project flow.

You will manage multiple priorities, communicate professionally, and maintain accurate project data. The position is full-time, in-person at our Solon facility with competitive pay and benefits.

Qualifications

• Experience in scheduling, project coordination, and customer service within a fast-moving environment.
• Ability to coordinate multiple departments and communicate clearly with customers and internal teams.
• Experience with countertop industry scheduling is a plus, but training can be provided.

Responsibilities

• Coordinate countertop templating, production, delivery, and installation schedules.
• Communicate clearly with customers, builders, contractors, sales reps, and internal departments.
• Confirm project details and ensure teams have necessary information to complete each job.

Skills

Scheduling

Project Coordination

Customer Service

Communication

Tools

Moraware

Job description

• Base Pay $55,000.00 - $60,000.00 / Year
• Job Category Scheduling, Project Management, Customer Service
• Industry Construction, Manufacturing, Granite Countertop Fabrication
• Employee Type Non Exempt FT
• Required Degree NONE
• Manage Others No

Contact information

• Name Corey O'Brien
• Phone [phone]
• Email [e-mail]

Description

Granex Industries is looking for an exceptionally organized, communicative, and team-oriented professional to coordinate the scheduling of our countertop projects.

This is not simply a data-entry or appointment-setting position. You will serve as an important connection between our customers, sales team, field templators, production departments, installers, and management. The right person will enjoy helping people, solving problems, managing multiple priorities, and keeping projects moving forward.

What You’ll Do

• Coordinate countertop templating, production, delivery, and installation schedules
• Communicate clearly and professionally with customers, builders, contractors, sales representatives, and internal departments
• Confirm project details and make sure teams have the information needed to complete each job successfully
• Balance customer expectations with production capacity, job complexity, material availability, location, and installation requirements
• Identify scheduling conflicts or potential delays before they become problems
• Provide customers with timely updates throughout the project
• Work closely with sales, CAD, production, warehouse, quality control, and installation teams
• Adjust schedules quickly and calmly when priorities or jobsite conditions change
• Maintain accurate project information within our scheduling and project-management systems

The Person We’re Looking For

You may be a great fit if you are:

• Highly communicative and comfortable speaking with many different personalities
• Empathetic and able to understand both the customer’s needs and the challenges faced by internal teams
• Extremely organized and detail-oriented
• Capable of managing multiple jobs, deadlines, and conversations at the same time
• Calm and solutions-focused when plans change
• Comfortable making decisions and taking ownership
• A genuine team player who understands that successful scheduling requires cooperation across every department
• Professional, dependable, and committed to following through

Preferred Experience

Experience in scheduling, project coordination, customer service, construction, manufacturing, home improvement, logistics, or a similar fast-moving environment is preferred.

Experience with Moraware or countertop-industry scheduling is helpful, but we are willing to train an outstanding candidate who has the right communication skills, judgment, and work ethic.

Why Join Granex?

Granex Industries is a well-established countertop manufacturer serving residential and commercial customers locally and nationwide. Our Solon facility brings sales, material sourcing, fabrication, scheduling, and installation together under one roof.

We offer:

• A key role within an established and growing company
• A supportive, team-oriented work environment
• Direct involvement in improving the customer experience
• The opportunity to take ownership and make a visible impact
• Training and opportunities for professional growth
• Competitive compensation based on experience
• Health insurance and benefits
• Paid time off and holidays
• Retirement plan or other benefits

Schedule and Compensation

• Full-time, in-person position
• Monday through Friday
• Compensation based on experience and qualifications