Inside Sales / Customer Service Associate.

GOEBEL FIXTURE COMPANY; Solon (OH); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Wide range of benefits

Paid time off

401k retirement plan

Job summary

Granex Industries, Inc. in Solon, OH seeks an Inside Sales / Customer Service Associate to manage client needs daily, coordinate orders and provide education and quotes. You will excel in cross-functional communication, handle showroom activity, and ensure smooth job flow from start to finish, with a focus on accuracy and customer satisfaction.

The role requires at least two years in an office setting, strong communication skills, and proficiency with MS Office. Equal opportunity employer.

Qualifications

• Minimum two years in an office setting with customer interaction.
• Strong written and verbal communication skills.
• Able to perform basic arithmetic and calculations.
• Detail oriented with good organizational abilities.
• Able to manage multiple tasks in a fast-paced showroom environment.
• Proficient with MS Office and internet tools.

Responsibilities

• Manage client needs daily, including account management and communication.
• Generate quotes for fabricated stone projects based on layouts or drawings.
• Coordinate jobs from start to finish and follow up via phone or email.
• Assist in showroom management and customer education.
• Provide clerical support and handle customer visits.

Skills

Communication

Office experience

Mathematics

Multitasking

Attention to detail

Teamwork

Strategic thinking

Problem solving

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

• Base Pay $60,000.00 - $70,000.00 / Year
• Job Category Construction, Inside Sales, Granite Countertop Fabrication
• Employee Type Non Exempt FT
• Required Degree NONE
• Manage Others No

Contact information

• Name Corey O'Brien
• Phone [phone]
• Email [e-mail]

Description

Solon, OH Inside Sales / Customer Service Associate manages the needs of our clients on a day-to-day basis. Account management, customer communication, customer education, showroom management teaming, handling customer warehouse material selection visits, job estimating, and job coordination are the main functions of the Inside Sales / Customer Service Associate. Excellent inter-department communication and coordination is very important to the success of the role.

Essential Job Functions:

• Maintain knowledge of Granex Industries products and services to ensure reliable customer communication and interaction.
• Generate quotes for fabricated stone projects based upon layouts and/or drawings as submitted.
• Practice all necessary functions for successful account management.
• Follow up on proposals via phone and email.
• Coordinate jobs from start to finish.
• Perform various office support tasks as needed including, but not limited to, answering incoming calls and handling customer visits.
• Assist in other work areas as needed and directed.
• Perform all other duties as assigned.

In addition to a rewarding career, we provide team members with a comprehensive benefits program to attract and retain the best employees available.

Benefits Package:

• Wide range of benefit options (medical, dental, vision, HSA, disability, life)
• Paid Time Off (PTO) so that employees can enjoy time away from work
• Paid holidays
• Retirement saving plan (401k)

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Requirements

Essential Job Skills and Abilities:

• Minimum of two years of experience working in an office environment
• High School Diploma or GED
• Excellent written and oral communication skills
• Ability to perform basic mathematical calculations
• Strategic thinking and problem solving skills
• Ability to handle multiple tasks in a fast-paced showroom environment
• Intermediate to advanced proficiency with the Internet and MS Suite
• Superior organizational, record keeping and time management skills
• Strong attention to detail and ability to learn quickly and follow directions
• Some construction and / or kitchen design knowledge preferred
• Thorough knowledge and understanding of Granex Industries products
• Ability to work from specific verbal or written instructions and standard operating practices
• Ability to work effectively both independently as well as part of a team

Summary

Granex is an industry leader in custom stone solutions for residential, commercial, hospitality, restaurant, and specialty projects. In 2006, our two founders set out to change the granite and stone fabrication industry by creating a company focused on providing the highest quality stone available coupled with an exceptional customer service experience. With over two decades of experience in the stone fabrication industry, and a strong drive to build a more technically advanced company, they decided to start Granex Industries, Inc.

There are a number of stone fabrication and installation companies both large and small capable of producing quality work. And while our craftsmanship is second to none, our service is what sets us apart. Granex Industries is driven to simplify what has traditionally been a daunting task for retail clients and industry professionals alike. We are here to give our customers quality custom granite, marble and quartz projects without the stress.