Scheduling Coordinator- Radiology (Full-Time)

UPMC; Washington (Washington County); On-site; USD 38,000 - 52,000; Full time

Job summary

UPMC is seeking a Scheduling Coordinator for our Radiology Department to manage patient appointments, coordinate with physicians and staff, and ensure accurate data entry into EPIC/EMR. The role emphasizes exceptional customer service, confidentiality, and efficient problem-solving in a fast-paced hospital setting.

The ideal candidate will have a relevant degree or medical secretary training, strong communication skills, and experience with computer-based systems.

Qualifications

• B.A. degree and 1 year of related experience, or 2 years of college or medical secretary training with 1–2 years experience.
• Knowledge of third-party health care coverage (Blue Cross, Medicare, MA, commercial insurance).
• Excellent written and verbal communication skills.
• Guest relations experience preferred.
• Experience with computer-based systems preferred.
• Must function well under stressful conditions.

Responsibilities

• Coordinate and schedule new, return, and follow-up patient appointments, evaluations, testing, and clinic visits in a timely manner.
• Answer and route incoming calls, respond to inquiries, and provide exceptional customer service to patients, families, physicians, and staff.
• Collect, verify, and enter patient demographic, financial, insurance, and appointment information into EPIC/EMR systems.
• Serve as a liaison between patients, families, physicians, nurses, and referring offices to ensure effective communication and follow-up.
• Maintain, retrieve, and safeguard patient records while ensuring confidentiality and release-of-information regulations.
• Prepare correspondence, reports, forms, letters, and other administrative documents as needed.
• Coordinate communication with referring physicians and offices regarding scheduling, appointments, and patient follow-up requirements.
• Manage office operations including greeting visitors, maintaining supplies, handling photocopying requests, and supporting departmental administrative needs.
• Provide coverage and administrative support for departmental staff, including assisting with secretarial functions and scheduling activities.
• Promote a positive patient experience by demonstrating professionalism, service excellence, and knowledge of available healthcare services and financial assistance programs.

Skills

Customer service

Multitasking

Verbal communication

Professional demeanor

Education

Bachelor's degree

Medical secretary training

Tools

EPIC/EMR

Job description

Purpose:

Join Our Radiology Team as a Scheduling Coordinator! Are you a master of multitasking with a knack for keeping things running smoothly? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to make a difference? If so, our Radiology Department is looking for you! As our Scheduling Coordinator, you'll be the core of our team, ensuring that our patients receive top-notch care with precision and a smile. Ready to bring your organizational skills to our dynamic team?

Responsibilities:

• Coordinate and schedule new, return, and follow-up patient appointments, evaluations, testing, and clinic visits in a timely manner.
• Answer and route incoming calls, respond to inquiries, and provide exceptional customer service to patients, families, physicians, and staff.
• Collect, verify, and enter patient demographic, financial, insurance, and appointment information into EPIC/EMR systems.
• Serve as a liaison between patients, families, physicians, nurses, and referring offices to ensure effective communication and follow-up.
• Maintain, retrieve, and safeguard patient records while ensuring compliance with confidentiality and release-of-information regulations.
• Prepare correspondence, reports, forms, letters, and other administrative documents as needed.
• Coordinate communication with referring physicians and offices regarding scheduling, appointments, and patient follow-up requirements.
• Manage office operations including greeting visitors, maintaining supplies, handling photocopying requests, and supporting departmental administrative needs.
• Provide coverage and administrative support for departmental staff, including assisting with secretarial functions and scheduling activities.
• Promote a positive patient experience by demonstrating professionalism, service excellence, and knowledge of available healthcare services and financial assistance programs.

Schedule: This position will work 8-hour shifts, Monday-Friday. The shift start times range from 7:30AM, 8AM, 8:30AM, to 9AM.

• B.A. degree and 1 year of experience in a related fiscal/admission/registration function; or 2 years of college, business school education, or medical secretary training and 1-2 years of experience; or equivalent combination of education and experience required.
• Knowledge of third-party health care coverage and familiarity with medical terminology are required, including an understanding of Blue Cross, Medicare, Medical Assistance and commercial insurance coverage for hospitalization and outpatient service.
• Excellent written and verbal communication skills are required.
• Experience in guest relations is preferred.
• Experience with computer-based systems preferred.
• Must function well under stressful conditions.

Licensure, Certifications, and Clearances:

• Act 34UPMC is an Equal Opportunity Employer/Disability/Veteran