Scheduling Coordinator - OR (1.0 Days)

Mercy Medical Center; United States; On-site; USD 19,000 - 28,000; Full time

Job summary

Mercy Medical Center in the United States seeks a patient scheduling coordinator to support Mercy's patient-centered care. The role involves handling telephone communications, coordinating scheduling for patients, data entry from procedural records, and assisting with revisions to orders under nurse supervision.

Additional duties include directing visitors, navigating the EMR, and collaborating with physicians, nurses, and discharge planners while maintaining safety guidelines and

Qualifications

• Two years of health care and/or secretarial experience preferred.
• Strong computer skills required.
• High School Diploma or equivalent preferred; Medical Assisting Diploma or AS degree preferred; Medical Terminology strongly preferred.
• BLS certification required per department guidelines.
• American Heart Association Basic Life Support (BLS) required as specified per department guidelines.

Responsibilities

• Coordinate patient scheduling and handle telephone communications accurately and timely.
• Enter data from procedural records accurately and timely.
• Implement changes and revisions on patient orders and requests.
• Organize and prioritize daily work effectively; direct visitors within the department.
• Navigate the EMR to locate documentation and order procedures as needed.
• Run requested reports for physicians, administration and quality initiatives.
• Support after-hours Digestive Health scheduling and respond to urgent scheduling needs.

Skills

Customer service

Stress management

Multitasking

Prioritization

Teamwork

Maintains composure

Education

High School Diploma or equivalent

Medical Assisting Diploma

AS degree preferred

Medical Terminology

Tools

EMR software

Job description

Work Shift Day Scheduled Weekly Hours 40

Summary This position supports Mercy's philosophy of patient centered care by performing coordination activities related to patient scheduling and performing tasks and support functions under the supervision of a licensed nurse.

Job Description

Job Duties/Essential Functions

Job Duties

• Receives and handles telephone communications accurately and timely
• Coordinates scheduling patients
• Completes data entry from procedural records in an accurate and timely fashion
• Implements changes and assists with revisions on patient orders and requests
• Organizes and prioritizes daily work effectively.
• Receives and directs visitors within the department as indicated
• Navigates the electronic medical record efficiently, orders procedures and locates documentation as necessary
• Promotes a positive and professional image, collaborates with healthcare team including physicians, nurses and discharge planners
• Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Department Specific Duties OR

• Coordinates scheduling for Digestive Health after hours
• Calls in staff for emergency cases as indicated
• Refers conflicts and procedural questions to Nurse Manager/Charge RN
• Responds to real/potential problems based on urgency related to surgery schedule
• Reviews and updates surgery schedules daily
• Utilizes computer system to run requested reports for physicians, administration and quality initiatives

Knowledge, Skills and Abilities

Role models exemplary customer service skills both verbally and non-verbally in person and on the phone. Creates welcoming environment for all healthcare team members Remains focused in stressful situations and performs multiple tasks quickly Handles multiple priorities in a distracting environment Ability to work in close proximity to others Manages anger/fear/hostility

Professional Experience

Two years of health care and/or secretarial experience preferred Strong computer skills required

Education

High School Diploma or equivalent preferred Medical Assisting Diploma, Associate of Applied Science Degree preferred Medical Terminology strongly preferred

Licensure, Certification, Registration

American Heart Association Basic Life Support (BLS) required as specified per department guidelines listed above.

Physical Requirements

Heavy: Exert 50-100 lbs. of force occasionally and/or 25-50 lbs. of force frequently

Pay Rate Type Hourly

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years. Mercy is an equal-opportunity employer.

We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.

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