Scheduling Coordinator - OR (1.0 Days)

Mercy Medical Center; Cedar Rapids (IA); On-site; USD 22,000 - 32,000; Full time

Job summary

Mercy Medical Center in Cedar Rapids seeks a Scheduling Coordinator who coordinates scheduling for digestive health, handles telephone communications, and supports nursing staff under licensed supervision. This role demands accuracy, timely data entry, and EMR navigation to locate documentation.

The position emphasizes a welcoming, professional presence within the care team, with after-hours duties and collaboration with discharge planners and physicians as needed.

Qualifications

• High School Diploma or equivalent required.
• Medical Assisting Diploma or AS degree preferred.
• Medical Terminology strongly preferred.
• American Heart Association BLS required as per department guidelines.
• Strong computer skills and proficiency with EMR systems.

Responsibilities

• Receives and handles telephone communications accurately and timely.
• Coordinates scheduling of patients and processes procedural records.
• Completes data entry from procedural records accurately and promptly.
• Implements changes and assists with revisions on patient orders and requests.
• Organizes and prioritizes daily work effectively.
• Navigates the electronic medical record efficiently to locate documentation.
• Promotes a positive and professional image within the healthcare team.
• Follows Mercy's safety guidelines and reports unsafe conditions and incidents.

Skills

Customer service

Multitasking

Communication

Teamwork

Stress management

Computer skills

Education

High School Diploma or equivalent

Medical Assisting Diploma

Associate degree (AS) preferred

Medical Terminology

Job description

Work ShiftDayScheduled Weekly Hours40SummaryThis position supports Mercy's philosophy of patient centered care by performing coordination activities related to patient scheduling and performing tasks and support functions under the supervision of a licensed nurse.Job DescriptionJob Duties/Essential FunctionsJob DutiesReceives and handles telephone communications accurately and timelyCoordinates scheduling patientsCompletes data entry from procedural records in an accurate and timely fashionImplements changes and assists with revisions on patient orders and requestsOrganizes and prioritizes daily work effectively.Receives and directs visitors within the department as indicatedNavigates the electronic medical record efficiently, orders procedures and locates documentation as necessaryPromotes a positive and professional image, collaborates with healthcare team including physicians, nurses and discharge plannersFollows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.Department Specific DutiesORCoordinates scheduling for Digestive Health after hoursCalls in staff for emergency cases as indicatedRefers conflicts and procedural questions to Nurse Manager/Charge RNResponds to real/potential problems based on urgency related to surgery scheduleReviews and updates surgery schedules dailyUtilizes computer system to run requested reports for physicians, administration and quality initiativesKnowledge, Skills and AbilitiesRole models exemplary customer service skills both verbally and non-verbally in person and on the phone.Creates welcoming environment for all healthcare team membersRemains focused in stressful situations and performs multiple tasks quicklyHandles multiple priorities in a distracting environmentAbility to work in close proximity to othersManages anger/fear/hostilityProfessional ExperienceTwo years of health care and/or secretarial experience preferredStrong computer skills requiredEducationHigh School Diploma or equivalent preferredMedical Assisting Diploma, Associate of Applied Science Degree preferredMedical Terminology strongly preferredLicensure, Certification, RegistrationAmerican Heart Association Basic Life Support (BLS) required as specified per department guidelines listed above.Physical RequirementsHeavy: Exert 50-100 lbs. of force occasionally and/or 25-50 lbs. of force frequentlyPay Rate TypeHourlyMercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.