Scheduling Coordinator and Medical Assistant- Outpatient Orthopedics

TriHealth; Montgomery (OH); On-site; USD 34,000 - 42,000; Full time

Job summary

TriHealth’s Orthopedic & Spine team is seeking a Scheduling Coordinator and Medical Assistant to work alongside providers in outpatient settings. You will perform clerical duties, support scheduling for multiple departments, and assist with patient care in a fast-paced environment.

The role requires a high school healthcare degree, basic computer skills, and comfort with medical terminology. You’ll handle vitals, injections, EKG, venipuncture, and prepare treatment rooms while delivering

Qualifications

• High School Degree in Healthcare.
• Clerical background with general computer skills and Knowledge in medical terminology.
• EKG.
• Injections.
• Venipuncture.
• Performance of common lab tests according to establish CLIA guidelines and TriHealth policy.
• Experience in medical/physician office setting.

Responsibilities

• Scheduling participants for specialist and routine appointments across multiple departments and sites.
• Coordinate scheduling within nursing, transportation and therapy at three sites; manage medical records for participants.
• Assist the physician in examination and treatment of patients; measure vitals and prepare rooms.
• Maintain safety and cleanliness; demonstrate sterile procedure knowledge.

Skills

Clerical skills

Medical terminology

EKG

Injections

Venipuncture

Customer service

Education

High School Degree in Healthcare

Tools

Epic

Misys

Outlook

Job description

Scheduling Coordinator and Medical Assistant- Outpatient Orthopedics- Up to $500 Sign On Bonus***

Job Description

Join TriHealth’s Orthopedic & Spine team as a Medical Assistant, where you’ll work side-by-side with leading providers delivering hands-on, patient-centered care. In this role, you’ll support a variety of orthopedic specialties—helping patients through injury, recovery, and improved mobility.

You’ll gain valuable clinical experience in a fast-paced, team-oriented environment, with opportunities to grow your skills while making a meaningful difference in each patient’s journey back to an active, pain-free life.

We offer career growth opportunities , a comprehensive benefits package, and competitive pay based on level of education and experience.

Location

• Mason: 6010 Mason-Montgomery Road
• West Chester:8040 Princeton-Glendale Road
• Kenwood: 8240 Northcreek Dr #2000, Cincinnati, OH 45236

Work Schedule

• Full-Time (80 hours bi-weekly)

Incentives & Benefits

In addition to a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement—this role offers competitive pay based on education level and experience. This position is also eligible for up to a $500 sign on bonus. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Requirements

• High School Degree in Healthcare
• Clerical background with general computer skills and Knowledge in medical terminology
• EKG
• Injections
• VenipuncturePerformance of common lab tests according to establish CLIA guidelines and TriHealth policy
• Experience in medical/physician office setting

Job Overview

Performs clerical duties, including interpreting scheduling requests, scheduling appointments and/or tests and maintaining medical records for participants, both internally and externally with many different providers and areas of specialty. Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites. Has the interpersonal skill to communicate with respect and compassion to customers. Communicates information through various telecommunication devices including Epic, Misys and Outlook. Assists in coordinating participants flow concerning appointments and or tests. This position assists the physician in examination and treatment of patients, performing miscellaneous delegated duties under the direction of physician. This position also interviews patients, measures vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and records information on patients’ charts, and prepares treatment rooms for examination of patients. The position will be cross-trained to perform duties to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care. This position’s tasks include patient related duties, medical record maintenance/documentation, and safety/environmental duties.

Job Responsibilities

Performs all responsibilities related to scheduling participants for specialist and routine appointments both internally and externally with many different providers and areas of specialty. Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites. Follows all scheduling procedures and completes scheduling paperwork accurately and timely. Communicates appropriately with customers, transportation and other departments. Demonstrates strong customer service skills and appropriate judgement related to phone and in-person interactions. Answers phone calls promptly and courteously pertaining to setting up appointments. Relays accurate and complete messages to the appropriate person. Demonstrates organizational skills in the management of participant appointments/tests/procedures and ensures a smooth and thorough process. Ensures all medical records are retrieved from outside providers and forwards information to the medical records department for scanning purposes. Exhibits professional image and behavior toward patients, visitors, physicians and employees and creates a positive impression consistent with professional etiquette. Demonstrates proficiency in assisting with medical procedures on adults and children. Demonstrates flexibility and/or initiative in seeking or accepting additional assignments, and a willingness to learn. Exhibits dependability in areas such as attendance, punctuality and the timely performance of duties. Maintains the safety and cleanliness of the treatment area. Demonstrates knowledge of the principles of clean and sterile procedures in the use of medical equipment.

Working Conditions

• Climbing - Occasionally
• Concentrating - Frequently
• Continuous Learning - Occasionally
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Consistently
• Interpersonal Communication - Consistently
• Kneeling - Occasionally
• Lifting <10 Lbs - Occasionally
• Lifting 50+ Lbs - Rarely
• Lifting 11-50 Lbs - Occasionally
• Pulling - Occasionally
• Pushing - Occasionally
• Reaching - Frequently
• Reading - Consistently
• Sitting - Consistently
• Standing - Consistently
• Stooping - Occasionally
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Consistently
• Visual Acuity: Far - Consistently
• Visual Acuity: Near - Consistently
• Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, We Believe There Is No Responsibility More Important Than To SERVE Our Patients, Our Communities, And Our Fellow Team Members. To Achieve Our Vision And Mission, ALL TriHealth Team Members Are Expected To Demonstrate And Live The Following

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community